Description As the Payment Ops Specialist I, you are responsible for monitoring account payables and receivables for the Operations team. While in this role, you will review payment requests to ensure they comply with policies and procedures. You will also track vendor payments and review their status to identify any issues that may have occurred. Primary responsibilities include The ACH Payment Ops Specialist will be responsible for processing ACH transactions using various Banking Platforms within the governance of NACHA Rules and Guidelines. + Monitor outgoing origination transactions. + Monitor Risk assessment on ACH Origination files and perform escalation and follow through. + Keep ACH Origination files current and accurate + Maintain current understanding of ACH Processing rules for ODFI’s and RDFI’s including return timeframes, notification of change and error resolution in addition to the processing of Reclamations and Death Notification Alerts. + Review transactions as a secondary dual control + Process exception/return items and post journal entries to customer’s accounts + Performs high volume, time-sensitive tasks that are routine in nature. + Assist peers as needed to ensure all department tasks are completed. + Assists with updating department procedures and cross-training team members. + Complies with Banking Policies and Regulations Qualifications, Education, Certifications and/or Other Professional Credentials + Minimum 2+ years in Banking Operations + Ability to research, resolve and troubleshoot issues + Strong attention to detail and the ability to multi-task in a fast paced environment. + Strong oral and written communication skills + ACH and PEP+ product knowledge preferred + Pose excellent time Management skills Hours & Work Schedule + Hours per Week: 40 + Work Schedule: Monday - Friday 2:00pm-10:30pm. Must be available to work Sunday as needed (4:30pm-11:30pm) + Hybrid: 3 days on-site, 2 days remote Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens, we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.