Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!

ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America's Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.

THIS POSITION IS A 100% IN OFFICE POSITION

PRIMARY FUNCTION: 

Responsible for mail room duties and tasks, payment postings & rejections into Soarian financials in an accurate and timely manner. Takes appropriate action to quickly research and resolve unposted payments.

PRINCIPAL DUTIES AND RESPONSIBILITIES:   

• Ensure a safe, secure, and compliant mailroom environment per expectations of Finance/Revenue Cycle management, Internal Audit and Security departments

• Perform mailroom duties and tasks per established policy and procedures with accuracy and timeliness and professionalism and practice Christiana Care Behaviors daily

• Post payments for eft commercial guarantors and other payers assigned

• Post payer patient adjustments daily which are submitted by various PFS staff members through the transmittals process

• Report within Cash department log, daily performance entries such as transfers, deposits, batch, time, etc.

• Post remittances obtained from various web sites (eft web prints) to ensure complete and accurate daily postings to Bank deposits receipts   

• Post paper remittance - manually entered into Soarian for all payers assigned 

• Post transfers and zero payments for insurance and patient guarantor accounts 

• Utilizes the Soarian/Cerner billing system for payment posting account notes, follow-up, updates and documentation.

• Assist manager with Id theft review case investigations, potential disputes of bills (includes initial letter, matrix, RL software entry, investigation, review of documentation internal external, support documents, validation of information, discussion with manager, legal, privacy interviews of patient

• Assist Manager Id theft conclusion summary and communication with all internal and external parties

• Utilize RL software for Id theft Misregistration reporting of Id theft or Misregistration accounts

• Assist staff leads with special projects related to cash collections and charity

• Post ERA Files for all payers except auto

• Reviews payment vouchers to ensure proper reimbursement prior to posting and approach billing staff for clarification or concerns

• Interacts directly with CCHS staff to resolve account discrepancies, postings, PLBS, credits

• Performs other related duties as required

• Responsible for all mailroom duties and tasks per established policy and procedures

• Responsible for all mail correspondence and payment denials associated for both acute and professional billing or other revenue cycle operations 

• Responsible for all scanning into OnBase of correspondences and payment denials

EDUCATION AND EXPERIENCE REQUIREMENTS:

 High school graduate or equivalent, associate degree or bachelors preferred

3-5 years of experience in A/R processes, preferably within a hospital or physician office setting preferred

Experience with Soarian Financials/Millennium preferred

 Accounting education or experience preferred

Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.