Panorama Orthopedics & Spine Center has been a trusted provider of orthopedic care in metro Denver for more than 70 years. Though we have grown over time, our values have remained the same. Our group of more than 40 orthopedic surgeons is one of the largest orthopedic groups in the United States. Here we are committed to quality, teamwork, and accountability.
Panorama provides a competitive total compensation package, including a full benefits package and a Profit-Sharing plan. Beyond compensation, we provide an environment where you will find yourself surrounded by great people dedicated to helping patients and supporting each other. We make a difference in the lives of others by helping them Do More and Feel Better.
Summary: This position will ensure that insurance benefits are verified, patient responsibility amounts are calculated, and authorizations are obtained on all tests, injections, and surgical procedures prior to the procedure.
Essential Functions:
Provide excellent customer service to internal and external customers through prompt response and courteous communication within 24 hours of the request.
Verify all insurance benefits and eligibility as necessary to ensure accurate financial estimates are provided to the patient and re-verify monthly benefits if the visits span a new month.
Assist patients with questions or concerns regarding their authorization, paperwork or payments as needed.
Obtain authorization on all necessary visits and/or surgical procedures prior to the surgery and/or procedure.
Must have excellent customer service skills at all levels of encounters with all customers
Ensure all tasking is worked daily and completely to ensure appropriate follow up is timely.
Interface with physicians and medical staff to ensure all necessary documentation is valid and complete in a timely manner in order to obtain authorizations.
Respond to and resolve difficult/sensitive inquiries and complaints; evaluate problems and take appropriate action to resolve issues and concerns.
Immediately alert scheduling and/or Physician/MA team regarding any denial of services.
Document accurately and timely in the EPM system all authorizations or interactions surrounding the insurance on every patient.
Maintain departmental goals and productivity parameters as set forth by the Director.
Other Functions:
Assist team members as needed.
Other duties as assigned.
Education: High School Diploma or GED.
Experience: 2 Years of collections experience in a medical office or hospital a plus.
Skills: Excellent 10-key skills. Working knowledge of the EHR system. Insurance knowledge a plus. Excellent interpersonal communication skills. Ability to maintain quality control standards. Ability to meet deadlines.
RequirementsPay Information: $22 to $27/hour, based on experience
Panorama Orthopedics & Spine Center is an Equal Opportunity Employer, Male/Female/Veteran/Disabled. Offers of employment are contingent upon successful completion of a pre-employment drug screen and background check.
Salary Description $22 to $27/hour, based on experience