Research Customer accounts for unapplied payments
Contact Customers to obtain remittance support for Payments
Research for information in various tools available (such as bank file, email, lockbox processing system, etc.)
Work with the internal departments for any questions and support they may have related to the unapplied payment
Complete the application in the ERP system to resolve the open invoices and open payments
Prepare paperwork for refunds as directed during research with customers
Support on any additional special projects as directed by supervisor