Lead the daily operations team to meet standards in resolving customer billing inquiries and collecting outstanding debts from corporate and individual customers. This role involves implementing efficient processes to optimize cash flow and minimize bad debt. Additionally, it is critical to maintaining strong relationships with other departments and external contacts. Provide direction, leadership, development and support to direct reports through empowerment, teamwork, on-the-job assignments and projects. 

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What you'll do:

Essential Duties & Responsibilities 

Supervisory responsibilities include, interviewing, hiring, and training employees; planning, assigning, and directing work, appraising performance; rewarding and disciplining employees; improving employee engagement, addressing complaints, and resolving problems in accordance with the company policies. Ensures that staff performance complies with established procedures and meets or exceeds performance standards by employing management practices that promote customer loyalty and protects the company brand. Ensure all receivable account inquires and collections activities for U.S., Canada, and Latin America are resolved satisfactorily. Subject matter expert to provide support for other Avis Budget Group regions. Accountable for team’s performance metrics, as measured by open inquires, aged balances, and other key performance indicators. Ensures adequate standards are met for attendance, payroll, performance documentation and other employment paperwork/entries. Completes other administrative duties and additional projects, as assigned, in an accurate and timely manner. Creates or generates performance reports. Governance owner for work performed by any external vendor. Work cooperatively to investigate escalated issues and find resolution with Finance, Sales, Billing, and other internal teams. Participate in budget development and performance. Compile data for management reports and regular departmental performance reports. 

Supervisory Responsibilities:

 The supervisor has overall responsibility for the customer service and collections team by providing strategic direction, coordination and evaluation of the team by coaching and mentoring representatives to drive performance improvement initiatives and meet departmental KPIs. Manages the performance of the representatives and provides them with training, mentoring, performance expectations, performance appraisals and career path opportunities. 

What we are looking for:

Required Experience 

Preferred candidate will have an Bachelor's degree in Business Administration, Finance, or other related field, or 4 years of related experience. Minimum 5 years of supervisory and customer service experience. Experience with vendor management. 

Required Knowledge, Skills and Abilities 

Excellent communication (verbal and written), interpersonal, and presentation skills.  Strong leadership, decision making, and problem-solving skills. Strong coaching, employee engagement/retention and training skills. Demonstrated history of accuracy and attention to detail, efficiency, and sound judgment, 

and knowledge of accounting and collection procedures. 

Strong work-ethic is critical for success in this position. Proficiency in MS Office Suite, ability to navigate various PC systems. 

Perks you’ll get: 

Access to Medical, Dental, Vision, Life, and Disability insurance  Eligible to elect other voluntary benefits including: Group Auto Insurance, Group Home Insurance, Pet Insurance, Legal Assistance, Identity Theft Protection, FSA, Accident Insurance, Critical Illness Insurance, and additional life insurance coverages  401(k) Retirement Plan with company matched contributions Full training to learn the business and enhance professional skills Employee discounts, including discounted prices on the purchase of Avis/Budget cars  Access to an Employee Assistance Program for services including counseling, financial and legal consultation, referrals for care servicesCommunity involvement opportunities 

 Who are we? 

Glad you asked! Avis Budget Group is a leading provider of mobility options, with brands including Avis, Budget & Budget Truck, and Zipcar. With more than 70 years of experience and 11,000 locations in 180 countries, we are shaping the future of our industry and want you to join us in our mission. Apply today to get connected to an exciting career, a supportive family of employees, and a world of opportunities.  

The fine print: 

Avis Budget Group is an equal opportunity employer – M/F/Veterans/Disabled.  

Virginia Beach

Virginia

United States of America