SummaryPosted: Dec 3, 2024Role Number:200581439Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The Retail Customer Care Payment Support Supervisor will lead the management and development of a team of Payment professionals within Retail Customer Care. The Supervisor will advocate customer-centric solutions to business challenges, ensuring the contact center achieves service level goals and provide customers with an extraordinary Apple experience!DescriptionDescriptionThe Payment Support Supervisor is responsible for providing daily supervision and promoting the development of representatives in the Retail Customer Care organization. Actively leading the performance of their team while defining goals and expectations for employees Performing HR and administrative duties Holding weekly staff meetings and conducting employee one on one’s with notes and yearly reviews Seeking and taking action on improvement opportunities Engaging in and supporting of cultural diversityMinimum QualificationsMinimum QualificationsContact Center experienceDirect people management experience, or prior experience on the RCC payment support teamKey QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsAdaptable, with experience leading through change managementPossesses quality decision-making skills and can make sound judgmentOutstanding attention to detail and follow-throughExceptional communication and interpersonal skillsProven ability to build strong cross-functional relationshipsMotivated self-starter with detail oriented focusRole models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teamsConfronts barriers to greater inclusion with tenacity, care and commitmentEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore

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