If you enjoy exciting client facing opportunities, this is the right role for you!

As the Implementation Manager in the  Complex Implementations Account Provisioning team, you will be the accountable client service lead, owning all on-boarding efforts, and issues, from end to end, navigating the organization processes on behalf of the client and the Implementation core team. You will be responsible for ensuring client satisfaction related to new account boarding requirements. You will need to be highly organized, have a strong client presence with good communication skills, both written and verbal, as well as problem solving skills, strong leadership capabilities and a client first attitude.

Job responsibilities:

Lead all new account onboarding activities (with expertise in both North American Platform and Global platform) including representing boarding on client discovery calls (client facing), identifying client hierarchy, reporting needs, establishing metadata, working with the client to prefill boarding documents, coordinate with internal partners to ensure infrastructure needs are established, submitting subsequent support cases to achieve client onboarding and validating client setups in alignment with defined requirements Demonstrate subject matter expertise supporting the purposes and operations of the organization and your business segment Manage client expectations related to the required boarding documents and activities Compile relevant, accurate data into reports or presentations for the Implementation Core Team, clients, and/or executive leadership related to boarding activities  Assist client in all manners related to go-live readiness, adding additional locations and/or maintenance activities while the client is completing the Implementation process.  Support a climate where people of diverse backgrounds and opinions are valued Practice professional and superior interpersonal skills in all interactions with internal and external customers

Required qualifications, skills and capabilities:

5 years project management experience Excellent end-to-end problem solving skills and demonstrates the  ability to resolve conflicts and positively influence and lead others Strong time management, project management, change management and organizational skills  Excellent and efficient skills using MS Excel, PowerPoint, Share Point, Customer Relationship Management tools, and general system navigation Research, champion, advocate and follow through on issues/questions Understand and assess client needs, troubleshoot issues, quantify downstream impacts Strong verbal and written communication skillsand demonstrate the aability to present to executive team as appropriate Proven ability to work well under pressure with minimal supervision, demonstrates the  ability to anticipate clients’ issues, own problems on clients’ behalf, and follow through with commitments

Preferred qualifications, skills and capabilities:

Bachelor’s Degree, or equivalent experience, with a minimum 5 years in financial services or financial services consulting; merchant acquiring industry knowledge preferred Knowledge of bankcard industry and procedures preferred