At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. **Job Description** The Payments Risk Senior Issue Management Manager is responsible for facilitating the identification, assessment, control, and monitoring of escalated operational risks across Payment Services, through the issue management process. Provides the governance, oversight and follow through to ensure identified issues receive appropriate management, remediation and corrective action. Responsible for incorporating appropriate impact assessment and root cause analysis for all identified issues. Strong project management skills are required to facilitate issue corrections. Strong working knowledge of operational risk management, process engineering, and applicable regulatory requirements needed. Specific responsibilities include: + Using corporate risk management policies as guidelines, will help the business line understand and implement the policies. Examples include AML practices and operational loss data collection. + Ensuring the implementation of key risk management practices and procedures in the normal course of business operations. + Ensuring appropriate participation in high-level discussions to identify and respond to business risks and ensuring the line of business understands key risk concepts and their relevance to core business practices. + Ensuring that process controls used to mitigate business risks are properly designed and executed. + Facilitating installation of new risk initiatives and reviewing business line summary reports for accuracy and completeness. + Working with business line managers to develop a culture that fosters self-identification of business and operational issues and to design and implement operational risk and compliance assurance solutions that mitigate risk. + Planning, managing, and providing ongoing support for the Bank's global governance, operational risk and compliance (GRC) framework. + Providing governance and oversight to the root cause analysis and corrective action plans of identified issues. **Basic Qualifications** + Bachelor's degree, or equivalent work experience + Five to seven years of applicable experience **Preferred Skills/Experience** + Excellent written, interpersonal, and verbal communication, organizational, + presentation, project management, and analytical skills. + Must possess exceptional critical thinking and independent judgement and + decision making skills with limited direct supervision. + Proficient computer navigation skills using a variety of software packages, + including Microsoft Office applications and word processing, spreadsheets, + databases, and presentations. + Advanced knowledge of applicable laws, regulations, financial services, and + regulatory trends that impact Payments. + Advanced understanding of Payments operations, products/services, + systems, and associated risks/controls. + Advanced knowledge of Risk/Compliance/Audit competencies. + Ability to grasp and communicate key risk management concepts. + Ability to adjust quickly to shifting priorities and make quick decisions with + limited information in support of team and organization goals. **Location** **_The role offers a hybrid/flexible schedule, which means there's an in-office expectation of 3 or more days per week and the flexibility to work outside the office location for the other days._** If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants (https://careers.usbank.com/global/en/disability-accommodations-for-applicants) . **Benefits:** Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following (some may vary based on role, location or hours): + Healthcare (medical, dental, vision) + Basic term and optional term life insurance + Short-term and long-term disability + Pregnancy disability and parental leave + 401(k) and employer-funded retirement plan + Paid vacation (from two to five weeks depending on salary grade and tenure) + Up to 11 paid holiday opportunities + Adoption assistance + Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law **EEO is the Law** U.S. Bank is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants can learn more about the company’s status as an equal opportunity employer by viewing the federal **KNOW YOUR RIGHTS (https://eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12ScreenRdr.pdf)** EEO poster. **E-Verify** U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program (https://careers.usbank.com/verification-of-eligibility-for-employment) . The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $116,280.00 - $136,800.00 - $150,480.00 U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures. Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies. Job postings typically remain open for approximately 20 days of the posting date listed above, however the job posting may be closed earlier should it be determined the position is no longer required due to business need. Job postings in areas with a high volume of applicants, such as customer service, contact center, and Financial Crimes investigations, remain open for approximately 5 days of the posting listed date.