Accountabiltiies:

Works closely with the Payroll team to ensure effective delivery of services to clientEnsures all inquiries (either internal or external stakeholders) are processed/answered through different channels (email, phones or case management system) in accordance with agreed procedure, company policy and legislative requirementsAnalyses and solves client’s questions, problems and / or requests efficiently and effectivelyResponds to complex HR and labour legislation questionsEnsures all inquiries are processed in accordance with agreed procedure, company policy and legislative requirementsProduces and supplies regular and on-demand payroll reports and statistical information according to the agreed servicesExecutes all related payroll processing and controls (Personnel Admin, Time data, Payroll, Inbound & Outbound interfaces) in accordance with the client’s standard operating procedures. May assist with providing info for reports to HR vendor management services, client HR administration, and client managers.Participate with management of change requests/problems analysis and testingParticipates in the functional analysis, escalates request to the Payroll Manager and performs the acceptance testing.Take ownership for production and distribution payslips, reports, interfaces and statutory information as required.Validate master data, time data, data input and Payroll before payroll closingInitiate and execute HR System related validations and consistency checks where they impact on payroll resultsRun payroll (on and off cycle) and produce all outputsPerforms pre/post audits of hours transferred to the payroll systemPerform payroll reconciliations and BACS submissionManage 3rd party paymentsPerform backup role for colleagues during absencesProduce and maintain documentation for Payroll Operating Procedure manuals, Payroll Work Instructions and Business Rules in relation to the payroll services deliveredContributes actively and regularly with ideas to continuous improvement of services and operations, and upon request participates in process and service improvement projectsProactively initiates process improvements and closes knowledge gaps within assigned teams to improve performance

Qualifications:

Bachelor's degree holderMinimum 3 years of end-to-end payroll experience, preferably in BPO/Shared Services set-upHas at least 3 years of US Payroll experienceHas in depth understanding of financial accounting, payroll tax systems and softwaresHas end-to-end payroll processing experienceProficient with MS tools especially MS ExcelAmenable to work in night/graveyard shiftFamiliarity with Dayforce and Workday is a plusKnowledge or experience with any Payroll System and Ticketing tool/system is a plus

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