CommonSpirit Health was formed by the alignment of Catholic Health Initiatives (CHI) and Dignity Health. With more than 700 care sites across the U.S. from clinics and hospitals to home-based care and virtual care services CommonSpirit is accessible to nearly one out of every four U.S. residents. Our world needs compassion like never before. Our communities need caring and our families need protection. With our combined resources CommonSpirit is committed to building healthy communities advocating for those who are poor and vulnerable and innovating how and where healing can happen both inside our hospitals and out in the community.

JOB SUMMARY / PURPOSE
Point of contact for employee questions, ensuring the highest level of satisfaction. Troubleshoot payroll issues, review and research transactions, respond to inquiries, assist employees with the proper process to follow including the completion of payroll forms, advise employees on the status of adjustments, and assist employees with payroll requirements. Provide timely and accurate information to employees. Communicate and explain information related to pay and deduction codes that are associated with compensation and benefits programs (insurance plans, health plans, retirement plans, leaves of absence and sick leave).

Maintain a high level of professionalism and establish positive rapport with individuals who will need to interact with the employee.
Utilize case management system to process, document and resolve inquiries. Keep records of all user interactions, comments, and
complaints. Create detailed tickets and escalate issues as needed to ensure issues are resolved timely and correctly
Assist employees with navigation of payroll sites.
Work with internal resources to resolve employee issues; escalate complex inquiries, as needed, to Tier 2 or Subject Matter Experts.
Assist in the continuous development and improvement of processes required to provide quality service delivery.
Run and distribute various reports on a regular basis, as needed.
Compile and furnish information to authorized persons and/or agencies, as required.
Participate in ongoing training to keep updated on any changes in the process and tools in use
Strive to reach individual and team goals, and service metrics
Participate in on-call rotation for after-hours emergency support
Get involved in various projects as assigned by leadership

ESSENTIAL KEY JOB RESPONSIBILITIES
1. Assess and understand full scope of issues presented and provide a comprehensive response.
2. Troubleshoot payroll issues, review and research transactions, respond to inquiries, assist employees with the proper process to follow including the completion of payroll forms, advise employees on the status of adjustments, and assist employees with payroll requirements.
3. Provide timely and accurate information to employees.
4. Communicate and explain information related to pay and deduction codes that are associated with compensation and benefits programs (insurance plans, health plans, retirement plans, leaves of absence and sick leave).
5. Maintain a high level of professionalism and establish positive rapport with individuals who will need to interact with the employee.
6. Utilize case management system to process, document and resolve inquiries. Keep records of all user interactions, comments,
and complaints. Create detailed tickets and escalate issues as needed to ensure issues are resolved timely and correctly
7. Assist employees with navigation of payroll sites.
8. Work with internal resources to resolve employee issues; escalate complex inquiries, as needed, to Tier 2 or Subject Matter
Experts.
9. Assist in the continuous development and improvement of processes required to provide quality service delivery.
10. Run and distribute various reports on a regular basis, as needed.
11. Compile and furnish information to authorized persons and/or agencies, as required.
12. Participate in ongoing training to keep updated on any changes in the process and tools in use
13. Strive to reach individual and team goals, and service metrics
14. Participate in on-call rotation for after-hours emergency support
15. Perform various projects as assigned by leadership

MINIMUM QUALIFICATIONS
Required Education and Experience

Minimum: High School diploma with a minimum of 8 years related experience; Associates with a minimum of 4 years related experience.
Preferred: Bachelors with a minimum of 2 years related experience.

Required Minimum Knowledge, Skills, Abilities and Training

 Minimum 3 years of Payroll Administration experience and/or training.
 Strong understanding/knowledge of Payroll disciplines through training and experience.
 Strong understanding of prevailing payroll practices preferably in a large, multi-state, high volume healthcare environment

 Strong understanding of payroll regulatory requirements at federal, state, and local tax levels
 Excellent interpersonal and customer focused communication skills (patience, attentiveness, courtesy). Familiarity with phone systems and phone etiquette.
 Demonstrated ability to respond to common inquiries or complaints from customers. Ability to deal with employees in a positive and pleasant manner, even when they are challenging
 Ability to maintain confidentiality and discretion in daily work.
 Detail-oriented; demonstrated ability to analyze, solve, and follow through on problems to achieve first call resolution.
 Ability to work and problem solve independently utilizing available resources and tools.
 Ability to multi-task and adapt to changing priorities
 Ability to analyze payroll information and take appropriate action
 Experience with Payroll ERP and timekeeping systems. Experience with Infor, Kronos, and API systems is a plus
 Demonstrated working knowledge of Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
 Strong working knowledge of desktop/laptop operating systems and software (PC, Windows, Microsoft Office, etc.)
 Ability to accommodate a flexible work schedule, as needed
 Experience using support cloud solutions (Google apps)
 Ability to function as a team member
 Adhere to all company and worksite rules, policies and procedures.
 Experience providing remote assistance over the phone or via email