Canteen Salary: $27.00 - $29.00 Other Forms of Compensation: bonus opportunities Growth. Opportunity. Excellence. Canteen brings break time to everyone. We combine food, service, and experience backed by industry-leading technology to help companies create a better workplace and connect their employees. Canteen’s solutions include markets, office coffee and snacks, unattended retail, and culinary. Our people are at the heart of everything we do. Their dedication, collaboration, and passion fuel our growth. Interested in joining our team? You bring the enthusiasm, customer service, and commitment; we’ll supply the opportunity and innovation. Together, we’ll continue to transform our industry. Come grow with us. We are Canteen. Job Summary Summary: Working as a Payroll Specialist II, you will support payroll applications by answering incoming calls and emails, providing customer service, and identifying process inefficiencies. Essential Duties and Responsibilities: + Answers incoming calls according to established procedures and performance standards. + Creates work orders and captures structured data for each issue. + Understands questions/issues presented and suggests resolutions to issues. + Identifies inefficiencies to the existing processes; provides documentation and testing to implement process changes and provides training for the team. + Provides support for all payroll applications and make recommendations for future improvements/enhancements. + Processes and responds to emails according to service level agreements. + Processes off-cycle checks according to service level agreements. + Completes necessary corrections listed on internal data audits. + Provides customer service leadership on projects involving multiple teams within the department. + Recognizes issues or trending work orders; raises questions about the impact to others and or other applications while providing troubleshooting and resolution suggestions. + Human Resources onboarding/offboarding + Performs other duties as assigned. Qualifications: + Bilingual in English/Spanish required + Previous payroll operations / customer service payroll specialist experience or 2 years previous customer service call center experience. + Previous experience working with clients in a fast paced, complex, deadline oriented service environment. + Payroll processing knowledge and SAP experience preferred. Union payroll preferred. CBA's preferred + Strong attention to details + Problem-solving abilities. + Time management expertise and organization skills + Computer literacy, Microsoft Office, comfortable with multiple computer platforms + Verbal and written communication + Strong research and analysis skills. Apply to Canteen today! Canteen is a member of Compass Group USA Click here to Learn More about the Compass Story (http://www.compass-usa.com/our-story/) Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Applications are accepted on an ongoing basis. Canteen maintains a drug-free workplace. Associates at Canteen are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here (https://www.compass-usa.com/wp-content/uploads/2023/08/2023\_WageTransparency\_Canteen.pdf) for paid time off benefits information. Req ID: 1377199 Canteen Jacinda Moore