Job Summary:

The role of the Payroll Specialist is to produce the payroll for clients; acting as their liaison for payroll-related processing. In addition, this role will participate in the system testing as needed, provide consultation to clients and other stakeholders.

RESPONSIBILITIES:

Responsible & fully accountable for the payroll & audit function of multiple clients; Responsible for scheduling and running the assigned client payrolls by following standard operating procedures; Maintains complete, accurate and timely client and employee records based on real time requests; Maintains complete and accurate client profile notes as well as processing instructions for each client; Balance respective payrolls based on year end calendar and remit all Third Party Remittances by defined due dates, complete all Year End balancing, filing & respective reporting; Utilize all internal tools & defined processes to ensure optimal productivity, service excellence and make recommendations for best practices to customers; Initiate pre and post production calls with clients; Answer client calls (dedicated clients, as well as other clients); Work with internal technical support, various production departments and additional ADP Service hubs as needed to identify a resolution; Provide feedback and suggestions on products, issues, processes and procedures to enhance efficiency and continuous improvement; Suggest processes and controls tools improvements; Ensure quality controls in the payroll process and update documentation - included reconciliation of results and audit checks; Highlight and escalate relevant matters that may impact the running of client payrolls; Ensures following of process maps and workflows, including the keeping up to date of trackers, data bases and SOPs.

 

QUALIFICATIONS REQUIRED:

Perfect mastery of German and English, both orally and in writing, at minimum B2; Mastery of Windows office tools; Ability to manage data in large numbers and integrate into a team; Excellent customer service skills; Preferred Payroll background.

Education:

Bachelor/certificate, an asset, or equivalent experience in administration/customer service/HR.

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