OneSource Virtual (OSV) has helped more than 1,000 Workday customers take their teams from transactional to transformational with innovative technology and services for HR, payroll, and finance. Founded in 2008, OSV is the leading exclusive provider of Business-Process-as-a-Service (BPaaS) solutions for Workday, delivering services with unparalleled choice, unwavering commitment, and uncompromising support. OneSource Virtual’s global headquarters is located in Dallas, Texas, with additional locations across North America and Europe. Find your company’s solution at www.onesourcevirtual.com.

** Candidates must be local to the Dallas/Fort Worth, TX area. This position is will require going into the corporate office as needed.

Position Summary/Objective

The Payroll Tax Supervisor, with general guidance from his/her manager, is responsible for providing leadership to a Tax customer-focused team. The Payroll Tax Supervisor provides guidance, recognition, direction and evaluation in the performance and development of the team(s) while ensuring service goals are met. The Payroll Tax Supervisor collaborates closely with various stakeholders to resolve complex issues and obtain prompt resolution to escalated issues. The Payroll Tax Supervisor serves as a back-up to the manager as needed.

Essential Functions/Duties/Responsibilities

Works closely with the internal service teams to resolve complex customer issues as well as to prepare for calls, account reviews, or visits with stakeholders, such as internal partners, customers, agencies, and other OSV departmentsApplies knowledge and gathers information necessary to make decisions; identifies and assesses risk to resolve problems in a timely mannerMonitors the daily services provided by his/her assigned teams to ensure service level agreements and production targets are met. Adjust and align priorities to balance workload appropriateIdentify and implement continuous improvement opportunities with measurable results while practicing effective change management skillsGain business knowledge of applicable products, systems, and procedures, while staying abreast of industry trends impacting service delivery and operationsFosters an environment that empowers associates to affect positive changeProvides mentoring, coaching, active feedback and encouragement to associates on performance and associate developmentIdentifies associate training opportunities and ensures appropriate training occursContribute to a positive, collaborative and productive work environment

Competencies

EnergeticEffectively leads multiple projects or initiativesDevelops team members through their chosen career path.Creates team identity and fosters team spirit.Flexible in a changing environmentProblem solverExcellent customer service skillsAbility to supervise a team

Supervisory Responsibility

This role does have supervisory responsibilities

Qualifications and Experience

CPP/FPC certificationAssociates degree or higher7+ years of related experience in tax, finance, or audit preferably in an outsourced  environment1-3 years demonstrated leadership experience.Excellent written and verbal communication skills required.Strong interpersonal, presentation, and negotiation skills.Ability to respond quickly, independently, and make sound decisions.Excellent organization and time management skills.Strong team-building and motivation skillsMust be able to work in a high demand, fast paced environment

Preferred Skills

Bachelor’s Degree or higherExperience in an outsourcing environment, payroll or tax preferredWorking knowledge and background of multistate jurisdiction preferred

You are encouraged to learn and share ideas when you join the OneSource Virtual team. We reward innovative thinking, fresh perspectives, creative collaboration, and hard work. As an organization experiencing routine strategic growth, we are always on the lookout for intelligent, talented, and forward-thinking professionals to join our team. OSV employees enjoy a values-based culture, upward mobility, and professional development with opportunities of all kinds.