Company Description

 

Job Description

The Service Attendant is responsible for answering and routing all incoming telephone calls (internal and external),  dispatching  incoming guest request calls through HotSOS and following up to determine service standards have been met.

Answer and process all calls in accordance with Forbes 5 Star Service StandardsOperate IntelliDesk SDC Attendant ConsoleAct as a source of information regarding the property, managing guest questions and concerns.Respond to Hotel staff and Guests during emergency situationsProcess wake-up callsWork as a dispatcher using Hotel radio system directing Housekeeping runners and follow up with guests to ensure satisfaction within established time linesPerform all other job duties as assigned by Management

QualificationsA minimum of one year customer service experience (PABX preferred) in a Resort HotelWorking knowledge of multi-line telephonesWorking knowledge of computers, IntelliDesk SDC Console, Opera Property Management System, Avaya Telephone System, HotSOSStrong customer service skillsProfessional appearance and demeanorHigh school diploma or equivalentAbility to type 30+ WPMAble to work varied shifts, including weekends and holidaysKnowledge of a second language is preferred, but not required.Ability to communicate in English, both written and oral

Additional Information

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.