Job Description

HGV Now offers Day One Team Member Benefits!

We are excited to offer an amazing opportunity to join the newly rebranded and renovated Mystic Dunes, a Hilton Vacation Club, made up of 986 suites and located on 600 luxurious acres.  We encourage you to join our service-oriented family that strives to provide exceptional experiences for our members and guests every day surrounded by lush landscapes and a beautifully manicured golf course.  Join in the fun and be part of a team that makes a difference in the lives of those we serve as well as the communities we are a part of.  Located near all major attractions and with tons to offer our members and guests, this is definitely the place to be if you want to grow your career and learn from a consummate group of professionals that strive for excellence.

Currently seeking a PBX Operator who is passionate about building lasting vacation memories for owners/guest visiting our resort properties! If you enjoy helping guests and owners make memories of a lifetime by enjoying vacations, this is an outstanding opportunity for you.

 

Why do Team Members Like Working for us:

Recognition Programs and Rewards Discounted Hilton hotel rates worldwide! Daily Pay* 401(k) program with company match. Paid time off and Paid Sick Days Employee stock purchase program Tuition reimbursement programs Numerous learning and advancement opportunities And much more!

 
Responsibilities include:

Provide efficient and positive communication to all incoming calls by providing timely attention to guest or owners while addressing needs and requests Coordinate guests and owners requests and concerns to departments to ensure completion and follow-up for guest happiness.  Deliver professional hospitality and information to all guests, owners, and team members while displaying outstanding knowledge of company products, property, and company overview Assists in maintaining communication equipment such as voicemail, faxes, copies for guests and mail delivery Maintains any pertinent departmental log sheets, checklists and/or reports Assist with other departments as needed and carries out other reasonable requests by management
 

HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.

 

*Eligibility: All U.S. hourly Team Members not represented by a labor organization or subject to collective bargaining agreement