PBX Operator

Are you looking for a rewarding career with family-friendly hours and top-notch benefits?   We’re looking for qualified PBX Operators (PRN) like you to join our Texas Health family.

Position Highlights

·         Work environment:  Contact Center (Successful candidate will train at Chase building in Arlington for 2 weeks, then work in the Fort Worth Office. After 3-4 months, hybrid work will be an option, with at least one day per week being in-house.) 

·         Work hours: PRN, Position will be 30 hours per week (three 10 hour shifts). Days will vary in accordance with departmental needs. Shift will generally be 9:00 am - 7:30 pm, but may vary. Must be available weekends.

 

Department Highlights:

·         Friendly, efficient team

·         Remote work at least 50% of the time

·         Competitive compensation

What You Need:

High School Diploma or equivalent REQUIRED 1 Year Experience as a Dispatcher, Communication Specialist, Customer Service Representative or similar position in a communication or dispatch center REQUIRED 2 years experience preferred Hospital experience preferred

 

Skills:

·         Be able to communicate clearly and effectively in English, both verbally and in writing, while performing a variety of tasks.  Intermediate computer skills. Ability to multi-task. Strong customer service skills.  Ability to work under pressure and during emergency situations while reacting quickly to unexpected situations and/or emergencies

 

What You Will Do:

·               Answer incoming calls to the hospital switchboard in a timely manner, directing calls to the correct location or assisting with needed phone numbers

·               Answer questions regarding basic operation of telephone system

·               Transfer calls to appropriate departments for problem resolution as needed

·               Overhead pages to locate physicians and relay approved information to employees and visitors

·               Document all page requests either automatically through paging system and/or manually using written records

·               Codes & Alarms

·               Additional duties as assigned.

 

Additional perks of being a PBX Operator (PRN):

·         A supportive, team environment with outstanding opportunities for growth.

·         Opportunity to contribute to your own 401K

 

Explore our Texas Health careers site for info like Benefits, Job Listings by Category, recent Awards we’ve won and more.

 

Do you still have questions or concerns? Feel free to email your questions to recruitment@texashealth.org.           

 

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