Come and join the magic with Aulani, A Disney Resort and Spa! Perks and benefits may include: + 100% full coverage of healthcare for you and your eligible dependents + 100% paid tuition at network schools + Free lunch + Free parking + Free theme park admission and much more! Operators are responsible for providing the Guest’s first experience with the Spirit of Aulani while answering phones and assisting Guests with pre-arrival needs. After their arrival, operators continue to provide great service as they assist our Guests in-house with questions and ensure their needs are met and exceeded. Operators also assist cast members and non guests with any questions or request. **Responsibilities :** + Responsible for constant communication with Guests/Cast Members via a phone station + Must maintain a pleasant, engaging and positive demeanor while answering phone inquiries (“a smile in your voice”) + Answer phones, dispatch guest calls, cast member and assist with any questions or special requests. + Previous computer experience- requires use of internet and other application systems + High guest service expectations, initiative and ability to hold a conversation with a Guest + Must remain calm in highly stressful situations and be knowledgeable of emergency procedures + Requires high attention to detail and exceptional listening skills + Must have schedule flexibility + Must be knowledgeable about Resort offerings, Hawaiian islands knowledge and surrounding area knowledge + May also be cross utilized with the following roles, including, but not limited to: + **Front Desk and Arrival Staff Agent –** Check in/out process, greeting/welcoming arriving guests, assist guest with questions regarding their room, folio activity or hotel reservation + **Concierge Agent** - assist Guests with questions, directions, event schedules, dining reservations, hotel registration, and other services regarding hotels **Basic Qualifications :** + **Proficient in English and Japanese Language Required** + Must have Graveyard availability + Previous cash handling experience + Previous computer experience + Ability to perform in a fast-paced and sometimes stressful working environment + Ability to multi task + Ability to confidently utilize service recovery methods + Enthusiastic about interacting and helping guests + Receptive to special requests + Willing to follow instructions and take direction + Availability Requirements: + Training Availability: 7-8 weeks of full availability (day AND evening) will be required immediately following the start date to complete the training + Additional Planned time off (vacations or non-paid time off) may not be available until the New Year. **Preferred Qualifications:** + Knowledge of Japanese language is highly preferred + Knowledge of Hawaiian language preferred + Previous work experience in a Hotel/Front Desk environment + Previous experience in a high volume, fast paced office type environment + Previous Leadership experience **Additional Information :** **SCHEDULE AVAILABILTY** This position is Full-time; must be available for all days and shifts Our Resort operates 24 hours a day, 365 days a year. **SUBMITTING YOUR APPLICATION** After clicking “Apply for this job” below, the employment application will open in a new window. Please complete ALL pages of the application by clicking **“Next”** on each page, then **“Submit”** on the final page. The pay rate for this role in Hawaii is $31.44 per hour. Select benefits may be provided as part of the compensation package, such as medical, financial, and/or other benefits, dependent on the level and position offered. To learn more about our benefits visit: https://jobs.disneycareers.com/benefits. **Job ID:** 1215182BR **Location:** Kapolei,Hawaii **Job Posting Company:** "Aulani, A Disney Resort & Spa" The Walt Disney Company and its Affiliated Companies are Equal Employment Opportunity employers and welcome all job seekers including individuals with disabilities and veterans with disabilities. If you have a disability and believe you need a reasonable accommodation in order to search for a job opening or apply for a position, email Candidate.Accommodations@Disney.com with your request. This email address is not for general employment inquiries or correspondence. We will only respond to those requests that are related to the accessibility of the online application system due to a disability.