Job Description: PC Network Tech 2 Location: Clearfield, UT Contract Duration: 1 year Primary Focus: Desktop Windows administration support and offnet environment compliance activities. Job Duties: + Provide technical support for computers, including installation, troubleshooting, servicing, and repair of personal computers, related software, and peripherals. + Instruct users on using personal computers as primary controllers for manufacturing tools and machinery. + Perform root cause analysis for complex issues and document technical solutions. + Provide technical support beyond Tier 1/2 support vendor. + Manage Windows systems. + Monitor ticket queues to ensure SLAs are met. + Work with software vendors to support third-party applications. + Provide offnet environment support. + Investigate users' information network and communication needs. Basic Qualifications: + Minimum 5 years of Windows desktop support experience. + Proficiency in Microsoft products (Windows Desktop OS, Office Suite). + Strong troubleshooting abilities. + Familiarity with manufacturing operations hardware/software. + Experience in Active Directory (configuring user and computer accounts). + Good understanding of networking principles (OSI model). + Proficiency in remote administration and troubleshooting of desktop PCs. + Understanding of enterprise-level storage concepts. + Ability to lift equipment weighing up to 40 pounds. + Ability to work independently and escalate issues appropriately. + Superior customer service and service delivery skills. + High ethical standards and personal integrity. + Quick learner with excellent communication skills (written and verbal). + Ability to manage multiple priorities and time-sensitive, mission-critical needs. + Customer and detail-oriented with good decision-making abilities. Preferred Qualifications: + Experience using ServiceNow in an enterprise environment. + 2 years of Windows desktop support experience in an enterprise environment (>1000 endpoints). + Cross-platform experience (Windows, Linux, Solaris, OSX, UNIX). + CompTIA A+, Network+, and/or Security+ certification. + Associate or bachelor's degree in a relevant discipline. + Experience supporting manufacturing operations hardware/software. + Familiarity with OT/ICS segregation principles. + Experience supporting OT/ICS environments. Skills: + ServiceNow + Windows + Computer troubleshooting + Installation + Administrative support + Desktop support (Windows XP) + OT/ICS + PC support Experience Level: Entry Level Use the following link to schedule a meeting and learn more: https://tinyurl.com/ykd77uxu/CxcdJ-NZ Pay and Benefits The pay range for this position is $20.00 - $25.00 Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Clearfield,UT. Application Deadline This position will be accepting applications until Dec 15, 2024. About Actalent Actalent is a global leader in engineering and sciences services and talent solutions. We help visionary companies advance their engineering and science initiatives through access to specialized experts who drive scale, innovation and speed to market. With a network of almost 30,000 consultants and more than 4,500 clients across the U.S., Canada, Asia and Europe, Actalent serves many of the Fortune 500. Diversity, Equity & Inclusion At Actalent, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through: + Hiring diverse talent + Maintaining an inclusive environment through persistent self-reflection + Building a culture of care, engagement, and recognition with clear outcomes + Ensuring growth opportunities for our people The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email actalentaccommodation@actalentservices.com (%20actalentaccommodation@actalentservices.com) for other accommodation options.