Job Description A wholesale distribution client of Insight Global is seeking 4 PC Technicians to join their team for a PC Refresh project. The PC Techs will support the PC refresh initiative by transitioning associates from out-of-warranty devices to new IT equipment. They will be responsible for the deployment and setup of new PCs, and assist associates with device migration, software setup, and basic IT support. Day-to-Day  Schedule convenient time with field associates to setup new IT equipment.  Maintain calendar invites and prioritize set appointments.  Utilize training documents to perform configurations, transfer data, and complete setup of IT equipment.  Document ticket & project progress using ServiceNow ticketing, Microsoft Excel, and reporting metrics weekly to Help Desk Manager & Help Desk QA Lead.  Respond to phone calls, emails, or web tickets; resolves issues and support all PC Refresh initiatives.  Coordinate with support partners to ensure that problems are resolved promptly and effectively by accurately escalating incidents to correct next-level support when appropriate.  Utilize an established ticketing system to maintain documentation and work history of open incidents throughout the ticket life cycle.  Assist with the setup of new PCs; provide assistance with data migration as needed.  Ensure the Help Desk maintains exceptional customer service by meeting or exceeding established Service Level Agreements  Other tasks/duties as assigned We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .     To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements Requirements  Experience in IT Support related role or education/training in IT preferred  PC refresh / migration experience  Upgrading hardware, software, PC imaging experience  Familiarity with ticketing systems such as ServiceNow  Ability to follow SOPs for device setup, data migration and software setup  Excellent customer service skills  Strong organizational skills and attention to detail null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.