PC Technician
Xerox
General Information City Norfolk, Portsmouth, Virginia Beach State/Province Virginia Country United States Department Presales & Implementation Date Wednesday, June 5, 2024 Working time Full-time Ref# 20033242 Job Level Individual Contributor Job Type Experienced Job Field Presales & Implementation Seniority Level Associate Currency USD - United States - US Annual Base Salary Minimum 30,660 Annual Base Salary Maximum 61,320 The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, to view those details please visit Xerox Careers for your applicable country. If you are not reviewing this job posting on Xerox Careers, we cannot guarantee the validity of this posting. For a list of our current internal postings, please visit Xerox Careers.
Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Overview:Xerox Corporation is hiring a PC Technician who will be responsible for analyzing and resolving computer hardware and software problems utilizing available resources. In addition, our PC Technician is required to identify, rectify and effectively communicate any issues the customer may have regardless of technical nature as it relates to customer satisfaction. This position is based out of the Xerox IT Services in Virginia Beach, VA.
Experience, Education and Certifications:Required: Familiar with troubleshooting, diagnosing and repairing computer hardware, configuration, software and operating systems.Preferred: Two or more years’ experience with troubleshooting, diagnosing and repairing computer hardware, laptops, printers, software and operating systems.Required: High School Diploma or GEDPreferred: Two / Four-year college degree or degree from Vocational Institute in related field of industry.Preferred: A+ Certification, Network +, Original Equipment Manufacturers (OEM) Certifications, Compaq ACT / ASP
Knowledge:Computers, Chromebooks, Multiple Operating Systems including Drive duplication / imaging, Hardware Diagnostic UtilitiesPeripherals (including but not limited to internal & external modems, sound cards, video cards, network interface cards, SCSI adapters, storage devices, memory, etc.)OEM Warranty Procedures – all manufacturers serviced by Xerox IT ServicesAppropriate OEM Resources (i.e., manuals, internet resources, etc.)
Technical Skills:Troubleshoot a variety of computer issuesAccurately diagnose and repair computers to working condition for our customersAccurately record repairs and close ticketsAccurately provide troubleshooting notes to show diagnostic stepsLabel and cleaning computers as neededAccurately and legibly fill out repair tickets
Performance Skills:Excellent time management skillsBe able to change prioritiesMaintain a clean workstationBe able to prioritize multiple tasksAbility to pass a background checkClean driving record preferredMaintain a professional appearance at all timesAbility to work as team in a professional environment
Requirements:Possess and maintain reliable transportationPossess and maintain valid driver’s licenseAbility to lift 50 lbs.Be prompt and on time to work and scheduled appointmentsAble to maintain professional demeanor under stressPossess strong interpersonal skillsPossess strong customer service skillsPossess strong phone skillsProvide updates of service calls upon completion or incompletion of each call to the call support centerDemonstrate the ability to contact account leader, team leader or service management to seek assistance if you are unable to perform the task in a timely fashion or if you encounter any reasons that are preventing the timely resolution of a service call
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Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.
Description & Requirements About Xerox Holdings Corporation
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power today’s workforce. From the office to industrial environments, our differentiated business solutions and financial services are designed to make every day work better for clients — no matter where that work is being done. Today, Xerox scientists and engineers are continuing our legacy of innovation with disruptive technologies in digital transformation, augmented reality, robotic process automation, additive manufacturing, Industrial Internet of Things and cleantech. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.
Overview:Xerox Corporation is hiring a PC Technician who will be responsible for analyzing and resolving computer hardware and software problems utilizing available resources. In addition, our PC Technician is required to identify, rectify and effectively communicate any issues the customer may have regardless of technical nature as it relates to customer satisfaction. This position is based out of the Xerox IT Services in Virginia Beach, VA.
Experience, Education and Certifications:Required: Familiar with troubleshooting, diagnosing and repairing computer hardware, configuration, software and operating systems.Preferred: Two or more years’ experience with troubleshooting, diagnosing and repairing computer hardware, laptops, printers, software and operating systems.Required: High School Diploma or GEDPreferred: Two / Four-year college degree or degree from Vocational Institute in related field of industry.Preferred: A+ Certification, Network +, Original Equipment Manufacturers (OEM) Certifications, Compaq ACT / ASP
Knowledge:Computers, Chromebooks, Multiple Operating Systems including Drive duplication / imaging, Hardware Diagnostic UtilitiesPeripherals (including but not limited to internal & external modems, sound cards, video cards, network interface cards, SCSI adapters, storage devices, memory, etc.)OEM Warranty Procedures – all manufacturers serviced by Xerox IT ServicesAppropriate OEM Resources (i.e., manuals, internet resources, etc.)
Technical Skills:Troubleshoot a variety of computer issuesAccurately diagnose and repair computers to working condition for our customersAccurately record repairs and close ticketsAccurately provide troubleshooting notes to show diagnostic stepsLabel and cleaning computers as neededAccurately and legibly fill out repair tickets
Performance Skills:Excellent time management skillsBe able to change prioritiesMaintain a clean workstationBe able to prioritize multiple tasksAbility to pass a background checkClean driving record preferredMaintain a professional appearance at all timesAbility to work as team in a professional environment
Requirements:Possess and maintain reliable transportationPossess and maintain valid driver’s licenseAbility to lift 50 lbs.Be prompt and on time to work and scheduled appointmentsAble to maintain professional demeanor under stressPossess strong interpersonal skillsPossess strong customer service skillsPossess strong phone skillsProvide updates of service calls upon completion or incompletion of each call to the call support centerDemonstrate the ability to contact account leader, team leader or service management to seek assistance if you are unable to perform the task in a timely fashion or if you encounter any reasons that are preventing the timely resolution of a service call
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