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SummaryThe Front Desk Associate role is an opportunity for the right candidate to apply his or her professional and personal skills by engaging with families to provide a welcoming, First-class Experience. In addition to being organized and able to multi-task, this role requires a responsible dynamic individual to carry out all front desk functions and manage administrative tasks for the medical team aligning with the mission, vision, values, and culture of PM.

Description

To perform this job successfully and provide our families with a First-class Experience that is Efficient and Accurate, an individual must be able to carry out each essential job duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Greets families professionally both in person and on the phone.

Answers patient/family questions to the best of his or her ability and/or seeks clarification and instruction when needed 

Accesses empathy and active listening in difficult interpersonal situations 

Supports patient care quality initiatives as directed 

Coordinates escalations and urgent issues to ensure timely and complete resolutions  

Collaborates and communicates with site leadership to facilitate management of complex patient issues 

Employs PM Pediatric Care’s Core values to help patients, families, and other team members navigate PM systems before, during, and after a visit 

Monitors and manages patient flow throughout the waiting and registration process including assisting families with initiating the self-registration process 

Is in alignment with all distributed education to keep current on workflows, responsibilities, and technology 

Registers all patients and maintains accurate and complete patient accounts by obtaining, recording, and updating demographics, insurance, and financial information while maintaining HIPAA compliance

Manages and acts upon all incoming patient documents, mail and correspondence utilizing proper documentation and storage 

Maintains confidentiality and privacy of all patient accounts and adheres to all HIPAA guidelines 

Performs opening and closing duties including but not limited to organizing, stocking, sanitizing, and reconciling  

Executes other duties as assigned 

Qualifications

Team player that can function independently in a fast-paced environment

Intermediate skills with Microsoft Office Suite.

Ability to work flexible work schedules based on office needs. At times, it may require travel to another site within reason

Excellent customer service and telephone skills

Strong verbal and written communication skills

Professional and friendly demeanor

Quality focused and detail oriented

Ability to calculate simple figures such as adding up receipts, counting cash drawers or subtracting to give change.

Outstanding time management, organizational, and critical thinking skills

Superior situational awareness and ability to successfully react to urgent situations

Prior experience in a healthcare environment and knowledge of medical insurance preferred

Socially perceptive and ability to relate to children and how they interact with their families

Comfortability with routinely shifting demands

Navigate multiple computer systems

Prior Front Desk, concierge, customer service or other hospitality experience preferred.

High school diploma or GED

Compensation:

$17 - $25/hour

The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

EEO Statement

PM Pediatric Care is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status or any other characteristic protected by law.