Summary:

Provides support for medical services by assisting with treatment plans; treatment plan reviews; patient assistance programs; IDP, outcomes; authorization overrides; follow-ups, State paperwork and referrals. Conducts face-to-face visits; handles medical service related telephone calls with individuals receiving medical outpatient mental health services. The Peer Support Specialist also provides the consumer perspective to recovery and empowers the client.

Triages phone calls and provides community resource information as well as supportive counseling Conducts screening & assessments and provides intervention services Complete required state and intake paperwork Assists in the completion of client admission and orientation procedures and documentation. Initiates and/or responds to collateral individuals per treatment plan, policies and procedure Communicates a Welcoming Expectation to the client; demonstrates empathic listening and compassion, and establishes a hopeful connection, in the process of collecting supporting information. Engages individuals and families in the crisis planning process using evidenced based practices including Motivational Interviewing Coordinates psychiatric face to face or telehealth appointments with prescriber Coordinate with doctor and participates in medical treatment planning and reviews; consults with each patient concerning attainment of treatment plan goals and objectives. Order medications as requested by medical staff/doctor Maintains medication inventory Records/maintains medication samples and IDP Assists clients with medications, prescription assistance plans or IDP Provides after hours crisis services on a rotation schedule Conducts home visits Interacts with management to gather and provide information Provides recovery support through coaching and mentoring services to clients as assigned Provides support by identifying potential 12 step groups appropriate for each client and/or member of the family which is noted in family treatment plan May attend 12 step meetings with clients Acts as an appropriate role model for clients and acts as a client advocate Responds to clients questions in a timely manner Participates in multidisciplinary staff meetings Completes all documentation (including signature when necessary), on client status and behavior, per policies and procedures, and individual treatment plans Completes daily Service Activity Log as requested Works effectively / closely with Case Managers to assist in the coordination of client services. Assists clients in making appropriate transportation arrangements as needed. Contacts assigned clients on a weekly basis if absent or de-compensating. Makes referrals for services as needed Investigates and uses factual data for problem-solving client and / or staff related conflicts Back up front office/reception. Assist with scheduling appointments, super bills/payments, answering phones. Complete and comply with Request for records Responsible for maintaining the patient's chart in compliance with State, CARF, Medicaid, and other rules and standards. Attend and participate in training activities, staff meetings, and supervisory sessions.