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The Peer Support Specialist is responsible for providing leadership to the peer support program and the coordination and delivery of health promotion initiatives in alignment with LCMC Health's strategy. Provides individual and group support to physicians, nurses and ancillary staff experiencing distress at work following adverse patient/workplace events and other stress related to the workplace or patient care. Implements assessment plans to determine support needs specific to LCMC Health system and develops cross system initiatives designed to reduce stigma of seeking help while promoting behaviors conducive to creating a culture of wellness and support within LCMC.

This role would service employees, providers, contractors anytime during work hours. These hours can vary.

Your Everyday 

Program Management:
- Oversees volunteer peer allies, including attending physicians, resident physicians, nurses, and ancillary staff. Recruits additional peer allies to match program expansion.
- Selects, orients, trains new peer allies and documents the onboarding process.
- Triages cases and coordinates matching of peer allies with affected clinicians and employees after referrals, ensuring adequate support. Provides guidance and supervision to peer allies navigating difficult cases.
- Provides group psychological first aid and rapid-response support following traumatic events that impact entire units or care teams (i.e., Critical Incident Stress Management, CISM).
- Oversees business processes including developing marketing materials, maintaining web-based education, performing budget management and invoicing, and coordinates event planning.Education:
- Serves as content expert, providing education to managers and senior leaders about appropriate and evidence-based responses to clinicians and employees with secondary trauma specifically, and in regard to workplace trauma more generally.
- Raises awareness of the second victim phenomenon, secondary traumatic stress, and the availability of the peer support program by creating and presenting education to front line leadership and staff.
- Chairs peer ally meetings, developing new educational content for sessions to increase the competence and confidence of peer allies. helping skills, and appropriate referral/escalation of cases.Coordination:
- Manages cases escalated by peer allies for referral, providing individualized warm handoffs to mental health providers in the community. Serves as a resource liaison by facilitating access to existing behavioral health and wellness resources, developing and maintaining referral relationships with community-based behavioral health providers.
- Provides consultative support to clinicians and employees seeking referral to appropriate behavioral health providers.
- Coordinates with other departments/teams as needed, identifying novel opportunities to identify clinicians and employees in need of individual or group peer support.Collaboration:
- Consults with partnering organizations who are establishing or revitalizing peer support programs.
- Serves as a core member of the well-being team (Be Well Center), developing and presenting wellbeing education broadly across the institution.
- Represents LCMC Health locally, regionally, and nationally at conferences. Works collaboratively with other institutions to share best practices and program strategies.Program Development and advancement
- Leads strategic planning efforts for the program, working with organizational leaders to align resources, span organizational boundaries, and promote collaboration amongst key stakeholders.Communication and marketing:
- Communicates marketing/outreach strategies on behalf of the peer support program and the wellness center in consultation with other colleagues.
- Develops and maintains a social media presence and maintains the peer support program content on the relevant website.

 

The Must-Haves 
 
Minimum: 

EXPERIENCE QUALIFICATIONS

3 years Experience in the health and wellness industry to include experience in the delivery and coordination of corporate based health promotion programs and project/vendor management or other relevant experience.Experience in psychology, social work, counseling, behavioral health, or related health field preferred. Experience working in an acute hospital setting preferredPreferred: LCSW or LPCExperience in Trauma Informed Care

EDUCATION QUALIFICATIONS

Required: Bachelor's DegreePreferred: Bachelor's Degree Public health, psychology, social work, or related field

LICENSES AND CERTIFICATIONS

Certification Name: To be added by LCMCIssuer:Licensure Speciality:Entity:

SKILLS AND ABILITIES

Strong public speaking and presentation skills.Ability to utilize data to make strategic and operational decisions.Strong written and verbal communication and public relations skills.Strong interpersonal skills, ability to empathize with others, develop and maintain relationships across roles and disciplines.Ability to effectively train others in evidence-based approaches for trauma-based care, such as psychological first aid and crisis responses, and peer support.Knowledge of crisis intervention techniques.Strong influencing, coaching, and communication skills.Ability to establish and maintain collaborative partnerships with subordinates, peers and management.Strong knowledge base regarding potential ethical issues related to healthcare and clinician wellbeing interventions.Demonstrated ability to self-reflect and engage in appropriate self-care, coping and healthy boundaries to manage potential risks of secondary traumatization.Ability to maintain confidential information and materials.Ability to organize and maintain different projects simultaneously.

WORK SHIFT:

Variable Hours (United States of America)

LCMC Health is a community. 

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion.  Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems – it’s all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do

You are welcome here. 

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities.  LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

 

Simple things make the difference. 

1.    To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 

2.    To ensure quality care and service, we may use information on your application to verify your previous employment and background.  

3.    To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 

4.    To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.