**CTG is seeking to fill a remote PEGA Production Support Engineer opening for our client in Atlanta, GA.** **Location:** Remote **Duration:** 12 months **Description:** We are seeking a **PEGA Production Support Engineer** to join our team, providing critical support for PEGA applications in a **healthcare** industry environment. The ideal candidate will have expertise in **PEGA versions 7 through 8.x** , cloud-based PEGA solutions, and production support tools. This role requires strong analytical skills for log analysis, monitoring, and troubleshooting, as well as experience working with cloud platforms and infrastructure monitoring tools. **Responsibilities:** + Provide **production support** for PEGA applications, ensuring system stability, issue resolution, and performance optimization. + Utilize **PEGA Cloud, AES, and PDC** for proactive monitoring and troubleshooting. + Perform **log analysis** and root cause investigation using **PEGA logs, Instana, Grafana, and DB Visualizer** . + Work with **UNIX/Linux environments** for server management, scripting, and troubleshooting. + Execute **SQL queries** for database analysis and performance tuning. + Manage and support **application servers** , including **WAS (WebSphere Application Server) and JBOSS** . + Collaborate with cross-functional teams to resolve technical issues and enhance system performance. + Document production incidents, troubleshooting steps, and resolutions for continuous improvement. **Required Skills:** + **PEGA versions 7 – 8.x** with **production support** experience. + Experience with **PEGA Cloud, AES, and PDC** . + Strong **log analytical skills** for troubleshooting and system monitoring. + Proficiency in **UNIX/Linux environments** for system administration. + **SQL and database management** using **DB Visualizer** . + Experience with **Instana, Grafana, WAS, and JBOSS** for monitoring and troubleshooting. **Nice to Have Skills:** + Additional expertise in **cloud-based PEGA deployments** and system automation. + Experience working in **healthcare industry environments** . + Familiarity with **incident management and ITSM processes** . CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services for this role. **To Apply:** To be considered, please apply directly to this requisition using the link provided. For additional information, please contact **Recruiter Laura Dominguez at** **laura.dominguez@ctg.com** . Kindly forward this to any other interested parties. Thank you! The expected base salary for this position is between $70,000 and $74,000 annually. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, market factors, and where applicable, licensure or certifications obtained. In addition to salary, a competitive benefit package is also offered. **About CTG** CTG, a Cegeka company, is at the forefront of digital transformation, providing IT and business solutions that accelerate project momentum and deliver desired value. Over nearly 60 years, we have earned a reputation as a faster and more reliable, results-driven partner. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG leverages the expertise of over 9,000 team members in 19 countries to provide innovative solutions. Together, we operate across the Americas, Europe, and India, working in close cooperation with over 3,000 clients in many of today's highest-growth industries. For more information, visit www.ctg.com . Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people define our culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work Certified™ company across many of our global operations. CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws. CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.