Job Description ABOUT OATH: The City of New York’s Office of Administrative Trials and Hearings (OATH) is the nation’s largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City’s central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board and commission. OATH also houses the Center for Creative Conflict Resolution which provides mediation and restorative justice support to City government agencies and the general public, and the Administrative Judicial Institute, a resource center that provides training, continuing education, research and support services for administrative law judges and hearing officers. JOB DESCRIPTION The City of New York’s Office of Administrative Trials and Hearings (OATH) is a fast-paced tribunal that conducts administrative hearings for a wide range of City agencies, boards and commissions. OATH’s Clerk’s Office seeks to hire five (5) Penalty Processing Unit Clerks to work under the direction of the PPU Manager and Unit Supervisor. As a Community Coordinator, the Penalty Processing Clerk will have significant contact with the public. This individual will serve as the primary liaison between OATH and the public, including complainants, citizen petitioners and others. Such interactions will include, but not be limited to, assisting with processing inquiries from the public that come to the Clerk’s Office by phone or email, and following up with such members of the public directly. Specific responsibilities will include, but are not limited to, the following: - Evaluate and triage matters on a case by case basis so as to ensure the smooth operation of the Penalty Processing Unit. - Respond to public inquiries and requests via telephone, e/mail, and in person. - Communicate with other agencies to ensure uninterrupted day to day operations. - Provide assistance with research to resolve questions from community members about the penalties associated with their summonses. - Work with members of the public who apply for credits or refunds to determine the validity of their requests and fulfill them if applicable. - Enter and update data in automated databases. - Receive, open, sort, distribute, and file various records HYBRID OFFICE / REMOTE WORK SCHEDULE AVAILABLE AFTER INITIAL TRAINING PERIOD. Qualifications 1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above. Additional Information The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.