The role of Administrator is to work within an administration team servicing both member and client queries in relation to defined benefit pension schemes.

Job Responsibilities

To deal with queries and requests by the use of standard letters and reference to procedures.

Recognize and escalate potential problem and potential complaint cases and procedures.

Priorities and manage own workload and maintain a rolling schedule of objectives.

Accurately perform manual calculations.

Assist the wider team in more complex / project work when required.

Accountable for own development, identifying and raising any learning needs with Administration Co-Ordinator.

Support colleagues for holiday cover and workload peaks.

Update and maintain skills matrix

Help to provide an efficient, professional service to meet all client/members' needs and to promote the Willis Towers Watson brand.

Graduate