Location: Must live within a commutable distance of the Oriskany, NY, Tampa, FL, Bloomfield, CT Cary, NC, Aurora, IL, Bridgewater, NJ, Omaha, NE, Warwick, RI, Clark Summit, PA, San Juan, PR office Once a month in office for meetings Key Responsibilities: * Manage and process pension cases with accuracy and attention to detail. * Handle daily case deliverables and ensure timely completion of tasks. * Participate in and manage secondary projects as assigned. * Collaborate with team members and other departments to ensure smooth workflow and effective communication. * Maintain data integrity and provide reporting services on account activity. * Address and resolve complex and critical client issues. * Perform other duties as assigned or required. Qualifications: * High School diploma required; Bachelor’s degree preferred. * 2+ years of related experience in pensions processing or a similar field. * Strong problem-solving and analytical skills. * Excellent oral and written communication skills. * Ability to work independently and manage multiple tasks effectively. * Proficient in using relevant software and tools for pensions processing. * Strong customer satisfaction focus. Work Environment: * This is a virtual role with one required in-office day per month and additional in-office days as needed for training, events, etc. * Candidates must live within a commutable distance to an assigned office location. Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.