**Job Description** **Are You Ready to Make It Happen at Mondelēz International?** **Join our Mission to Lead the Future of Snacking. Make It Matter.** You work in Mondelēz International Digital Services to lead in the development of tools, frameworks and skills that ensure the effective delivery of the experience strategy for a specific process area (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.). You also work with other service operations employees to ensure they are using processes and tools to ensure an impeccable customer experience. **How you will contribute** As a subject matter expert (SME) for processes in your area, you will provide input to capability-building materials and toolkits to ensure adherence to defined processes and to identify opportunities for the development of standard tools, automation, digitization and application for processes in line with group priorities and strategy. In addition, you will monitor key performance indicators to ensure they are aligned to strategic objectives and provide feedback to develop global capability. In this role, you will also audit and manage change controls and keep track of issues and actions to ensure they are addressed on a timely basis. Working with other teams, you will manage issue escalations. As an SME, you not only understand, but keep abreast of industry-wide best practices in your area. **What you will bring** A desire to drive your future and accelerate your career. You will bring experience and knowledge in: + Your process area or capability + Knowledge cascading including training others and creating process documentation (for example, standard operating procedures) + Key performance indicator reporting + Project management + Stakeholder management + Good communicating and interpersonal skill with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communication + Engaging, inspiring, and influencing people + Analyzing and synthesizing ideas to draw objective conclusions and to write concise reports **More about this role** + Coaches and guides People Managers and Employees to use and benefit from self-service + Assists with Knowledge Portal navigation and policy interpretation + Continuously improves the Knowledge base to increase usage and improve employee experience + Active member of the Organization and Education & Training Pillars + Time file submission for payroll + Attendance governance + Standardize policies and processes across locations + Support the people leads to deliver site priorities + Ensures effective onboarding for new hires in partnership with Talent Acquisition + Deliver people practices in line with all local legal/regulatory frameworks (e.g., policy changes, provide content for HR Training sessions, etc.) + Responsible to resolve escalations where local expertise is required. Involving relevant internal and external partners as needed. + System Mastery – has an in depth working knowledge of all HR systems. + Champions the employee experience and drives continuous improvement and process efficiency in partnership with internal and external partners/stakeholders - leveraging technology where possible **What you need to know about this position:** + We support colleagues through the E2E Lifecycle of employment + We work as 1 team to drive efficiency through standardization + We use data to make decisions + We deliver a best in class employee experience **What extra ingredients you will bring:** + Leadership skills to uphold policy, provide direct, actionable feedback and support Managers with decision making and execution + Excellent interpersonal skills to relate well with people all levels in organization; build and leverage relationships and diffuse high-tension situations effectively + Conflict Management - skills to read situations quickly, reach agreements and settle disputes equitably + Deliver on key KPIs + Continuous Improvement Mindset + Change Agility **Education / Certifications:** + Bachelor's degree in Human Resources or Related Field required **Job specific requirements:** + Human Resources Generalist experience required (Minimum 3 years) + HR Experience in a manufacturing environment required + Knowledge and experience working in HPWS, Lean Six Sigma or Total Productive Maintenance work systems, Infor (or similar time and attendance system) + Data and analytics + Power BI **Travel requirements: 5% GTA** **Work schedule: 37.5hrs per week** No Relocation support available **Business Unit Summary** With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging. Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging. **Job Type** Regular Service Operations (Delivery) Global Business Services At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about. We have a rich portfolio of strong brands – both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast. Join us and Make It An Opportunity! Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact 847-943-5460 for assistance.