Job Description

Are You Ready to Make It Happen at Mondelēz International?

Join our Mission to Lead the Future of Snacking. Make It Matter.

You work in Mondelēz International Digital Services to lead in the development of tools, frameworks and skills that ensure the effective delivery of the experience strategy for a specific process area (which could be in sales, finance, marketing, customer service and logistics, procurement, HR, etc.). You also work with other service operations employees to ensure they are using processes and tools to ensure an impeccable customer experience.

How you will contribute

As a subject matter expert (SME) for processes in your area, you will provide input to capability-building materials and toolkits to ensure adherence to defined processes and to identify opportunities for the development of standard tools, automation, digitization and application for processes in line with group priorities and strategy. In addition, you will monitor key performance indicators to ensure they are aligned to strategic objectives and provide feedback to develop global capability. In this role, you will also audit and manage change controls and keep track of issues and actions to ensure they are addressed on a timely basis. Working with other teams, you will manage issue escalations. As an SME, you not only understand, but keep abreast of industry-wide best practices in your area.

What you will bring

A desire to drive your future and accelerate your career. You will bring experience and knowledge in:

Your process area or capabilityKnowledge cascading including training others and creating process documentation (for example, standard operating procedures)Key performance indicator reportingProject managementStakeholder managementGood communicating and interpersonal skill with judgment and decision-making capability and the ability to articulate ideas, actively listen, and read non-verbal communicationEngaging, inspiring, and influencing peopleAnalyzing and synthesizing ideas to draw objective conclusions and to write concise reports

More about this role

Coaches and guides People Managers and Employees to use and benefit from self-serviceAssists with Knowledge Portal navigation and policy interpretationContinuously improves the Knowledge base to increase usage and improve employee experienceActive member of the Organization and Education & Training PillarsTime file submission for payrollAttendance governanceStandardize policies and processes across locationsSupport the people leads to deliver site prioritiesEnsures effective onboarding for new hires in partnership with Talent AcquisitionDeliver people practices in line with all local legal/regulatory frameworks (e.g., policy changes, provide content for HR Training sessions, etc.)Responsible to resolve escalations where local expertise is required.  Involving relevant internal and external partners as needed.System Mastery – has an in depth working knowledge of all HR systems. Champions the employee experience and drives continuous improvement and process efficiency in partnership with internal and external partners/stakeholders - leveraging technology where possible

What you need to know about this position:

We support colleagues through the E2E Lifecycle of employmentWe work as 1 team to drive efficiency through standardizationWe use data to make decisionsWe deliver a best in class employee experience

What extra ingredients you will bring:

Leadership skills to uphold policy, provide direct, actionable feedback and support Managers with decision making and execution Excellent interpersonal skills to relate well with people all levels in organization; build and leverage relationships and diffuse high-tension situations effectivelyConflict Management - skills to read situations quickly, reach agreements and settle disputes equitablyDeliver on key KPIsContinuous Improvement MindsetChange Agility

Education / Certifications:

Bachelor's degree in Human Resources or Related Field required

Job specific requirements:

Human Resources Generalist experience required (Minimum 3 years)HR Experience in a manufacturing environment required Knowledge and experience working in HPWS, Lean Six Sigma or Total Productive Maintenance work systems, Infor (or similar time and attendance system)Data and analyticsPower BI

Travel requirements: 5% GTA

Work schedule: 37.5hrs per week

No Relocation support available

Business Unit Summary

With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.

Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process.  Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.

Job Type

Regular

Service Operations (Delivery)

Global Business Services