We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.  
We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a People Experience Partner, working a hybrid between your home office and our office in San Jose Costa Rica, and help us do what we do best: propelling business forward.   
 
If you embrace change, are not afraid to challenge the ordinary, and are passionate about employee experiences, then this role is a perfect match for you! The role is a part of our Global People Experience and Operations team, reporting directly to the Senior Manager, People Experience & Operations for the Americas region. While this role will have a focus in the CALA region, there will be many opportunities to be involved in projects within the broader Americas and global scopes. 

In this role, you will: 

Act as the local point of contact for both managers and employees when it comes to any people-related topics. Partner with local managers and the global People Team to roll out key people processes in the Americas (compensation, benefits, development programs, etc.).  Create and improve existing local/regional/global processes, policies, and guidelines related to the People Team scope.Navigate and resolve complex performance management and employee relations cases, including terminations, partnering with other functions with an additional ability to track, report, and analyze case trends to recommend programs/initiatives to address common themes.  Maintain and apply an in-depth knowledge of labor law requirements related to day-to-day management of employees, with the goal of reducing legal risk and ensuring regulatory compliance. Oversee the execution of People Team compliance projects and support compliance and audit requests from internal and external auditors; may lead and conduct external research.  Coordinate and execute activities that help to increase employee satisfaction, motivation, morale, engagement, and retention.  Partner with the global People Experience Team on the local execution of People Team projects and programs.  Facilitate different types of training for the CALA and Americas populations, including but not limited to new manager orientation sessions, new manager assimilation sessions, career and development sessions, etc. Collaborate with our COE’s on different initiatives and programs such as employer branding, talent management programs, compensation planning, and orientation sessions for employees and managers.Work with Workday – responding to questions from employees, processing business requests, ensuring data integrity from a local perspective, etc.   Collaborate with other Progress functions such as Workplace Operations, Finance, Audit, etc. on regional related projects. Actively support the integration processes of newly acquired companies.Assist with Costa Rica based recruiting/talent acquisition activities.Other relevant duties as they arise/as assigned.  

Your background: 

Substantial Human Resources / People Team generalist experience, preferably in a complex, multinational technology organization. Extensive knowledge of Costa Rican labor laws, regulations, and practices.Excellent written and verbal communication skills, including strong presentation/facilitation to all levels of the organization.   Demonstrated ability to effectively identify, analyze, and proactively provide recommendations and resolve complex situations in conjunction with business leaders.Commitment to operational excellence in management and execution of processes and programs.  High customer and results-oriented mindset with strong attention to detail.  Strong organization and analytical skills who is self-motivated and able to manage competing and urgent priorities in a fast-paced and prone to change environment.  Demonstrated success collaborating with a remote and distributed workforce of stakeholders at various levels.  Balanced business mindset, effectively able to balance between employee and business needs.Excitement to build partnerships with managers, employees, and People Team colleagues.Ability to work independently and as part of a team.Fluency in both Spanish and English, both written and verbal communicationsAdvanced user of all MS Office Suite applications.  If this sounds like you and fits your experience and career goals, we’d be happy to chat.   
What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with. Apply Now! #LI-hybrid

Together, We Make Progress

Progress is an inclusive workplace where opportunities to succeed are available to everyone. As a multicultural company serving a global community, we encourage a wide range of points of view and celebrate our diverse backgrounds. Our unique combination of perspectives inspires innovation, connects us to our customers and positively affects our communities. It is only by working together and learning from each other that we make Progress. Join us!