About The RoleThe People Resource Coordinator is the first point of contact for employees in our Authentication Center. You will provide administrative and strategic support and partner closely with the People Business Partner (PBP) and People Resource Generalist (Generalist) onsite and our remote PBP team to ensure excellent customer service. You will own the new hire orientation as well as manage first tier HR questions and concerns. You will be regularly engaged in project and process initiatives focussed on continuous improvement supporting the broader People team.

What You Get To Do Every Day

Own and conduct new-hire orientations

Ensure compliance with USCIS Form I-9 Employment Eligibility Verification; conduct periodic audits

Maintain accurate digital employee files, including personal information, employment documents, performance reviews, and leave records 

Support the PBP and Generalist in addressing employee concerns, mediating disputes, and promoting positive employee relations

Supporting Health & Safety teams with workplace injury documentation and follow up

Pull and review with the business HR reports on key metrics like employee turnover, performance management, and workforce demographics

Answering HR-related inquiries and emails, scheduling meetings, and maintaining the local HR calendar

Provide support for off-boarding and termination actions

What You Bring To The Role

Minimum Requirements:

Proven experience as an HR coordinator or relevant Human Resources administrative position

Outstanding communication and interpersonal skills

Demonstrated ability to handle sensitive employee information with strict adherence to confidentiality protocols

Detail oriented, strong organizational and time management skills

Excellent written and verbal communication skills

Ability to work well in a team and on self-directed tasks to meet deadlines

Ability to adapt to shifting priorities while maintaining a primary focus on core responsibilities

Preferred Requirements:

Bilingual (Spanish)

Proficiency in Google suite (Docs, Sheets, Slides) or Microsoft suite (Word, PowerPoint, Excel)

Experience with Workday

Compensation, Benefits, + Perks

Employee Stock Purchase Plan

401K with Company Match

Medical, Dental & Vision Insurance

Paid Parental Leave

Unlimited Discretionary Time Off (DTO)* and 10 Paid Company Holidays

* Unlimited DTO with Manager approval

The expected salary range for this role is $57,317.00-$73,693.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with more than 30 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in-house gemologists, horologists and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art and home—in support of the circular economy. We make selling effortless with free virtual appointments, in-home pickup, drop-off and direct shipping. We do all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as handling shipping and customer service. At our 13 retail locations, including our twelve shoppable stores, customers can sell, meet with our experts and receive free valuations.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program here.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.