People Services Coordinator II Requisition ID: 7697 Location: Atlanta, GA, US, 30328 Department: Human Resources Travel: No Travel Required **If you are a GPI employee, please click the Employee Login before applying. (https://graphicpact2test.valhalla55.stage.jobs2web.com/)** **At Graphic Packaging International, we produce the paper cup that held your coffee this morning, the basket that transported those bottles of craft beer you enjoyed last weekend, and the microwave tray that heated your gourmet meal last night. We’re one of the largest manufacturers of paperboard and paper-based packaging for some of the world’s most recognized brands of food, beverage, foodservice, household, personal care and pet products. Headquartered in Atlanta, Georgia, we are collaborative, diverse, innovative individuals who create inspired packaging while giving back to our communities.** **With over 25,000 employees working in more than 130 locations worldwide, we strive to be environmentally responsible in our industry and in the communities where we operate. We are committed to workplace diversity and offer compensation and benefits programs that are among the industry’s best to reward the talented people who make our company successful.** **If this sounds like something you would like to be a part of, we’d love to hear from you.** **A World of Difference. Made Possible.** **JOB SUMMARY** Graphic Packaging International (GPI) is embarking on a journey to transform HR and improve how we deliver services to our most valued asset – our employees. The HR Operations Associate will manage cases and escalate issues to various other HR Centers of Excellence (COE), when necessary to effectively meet stakeholder needs. This role is also responsible for managing employee data to ensure optimal customer service and efficiency. An ideal candidate is motivated to deliver high-quality work to drive customer satisfaction. This person uses their intellect, insight, and ability to build creative solutions with clients and colleagues while embracing a collaborative mindset. **RESPONSIBILITIES** + Serve on the People Services team managing and providing tier 1 support connecting stakeholders to relevant resources. + Readily available to answer live calls supporting stakeholders. + Facilitate case management by creating, updating, and closing cases while ensuring customers are satisfied and issues are promptly resolved. + Complete employee data transactions with accuracy, following quality controls and compliance requirements + Ensure compliance with all regulations, policies, procedures, and guidelines, including Sarbanes Oxley. + Provide self-service transaction assistance to employees and managers. + Work closely with all stakeholders, including HR Business Partners, Centers of Excellence (COEs), HRIS, IT, and other service delivery teams, to implement standard, automated, harmonized, lean, efficient, effective, and sustainable processes. + Create and maintain knowledge base articles such as process workflows, standard operating procedures (SOP), job aids, and employee lifecycle process content. **REQUIRED SKILLS & QUALIFICATIONS** + Bachelor’s degree or equivalent in business, human resources management, or relevant field of study + 1+ years of HR experience + 1+ years of Customer service experience + Thorough working knowledge of HR systems/technologies, especially Contact Center Telephony, Service Center Case, and Knowledge Management + Thorough working knowledge and understanding of human resource principles and practices + Skilled in examining HR Services and processes and identifying opportunities to enhance the employee experience + Demonstrated ability to establish workload priorities and balance diverse tasks, as well as effectively handle pressure and demands from multiple customers and competing priorities + Demonstrated ability to build strong partnerships with all levels within the organization + Excellent customer service and communication skills (both written and verbal) + Strong follow-through skills and ability to resolve issues promptly + Ability to maintain highly confidential employee information and files **PREFERRED QUALIFICATIONS** + Experience in HR Service Delivery functions in HR Operations or HR Shared Services + Experience with SuccessFactors and ServiceNow HR Service Delivery + Experience in process optimization and continuous improvement + PHR, SPHR, or SHRM Certification **\#LI-Hybrid** **Pay Range:** **$44,730.00** - **$55,860.00** **Graphic Packaging is an Equal Opportunity Employer. All candidates will be evaluated on the basis of their qualifications for the job in question. We do not base our employment decision on an employee's or applicant's race, color, religion, age, gender or sex (including pregnancy), national origin, ancestry, marital status, sexual orientation, gender identity, genetic identity, genetic information, disability, veteran/military status or any other basis prohibited by local, state, or federal law.Click here to view the Poster, EEO is the Law. (http://performancemanager4.successfactors.com/Graphicpkg/SF\_eeo\_is\_the\_law\_federal\_poster.pdf)** **​** **Nearest Major Market:** Atlanta