**_People Services Generalist Junior_** + _Location: Bogotá_ **_About the job_** Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. **Our Team:** The PS Generalist Junior will be responsible for the control, monitoring, and correct execution of the People Services core models, ensuring a One Sanofi, best-in-class service for our employees. The PS Generalist Junior will ensure that the procedures listed below and related to C2R area are executed within the due legal framework and Sanofi's corporate policies, ensuring that processes are perform and deliver under an adequate environment of control and segregation of duties, minimizing the risks associated. **Main Responsibilities:** + Provide cross-sectional support to employees, managers, P&C, and PS on all Knowledge Management topics managed in the Servicenow and Workday tools. + Queries Handling through the ticket tools used within People Services especially in ServiceNow, providing timely and high-quality response for all L1, L2, L3 queries for employees, manager, P&C and PS. + Develop and maintain standard operating procedures (DTPs) in processes, while identifying and driving opportunities for efficiency or automation. + Support testing of new functionality or implementations of Servicenow + Handling Queries (emails/tickets /calls) from employees regarding P&C /PS topics + Deliver high-quality standard service to internal employees & Former employees + Article knowledge Management (Creation / Update / Translation / Feedback analysis) + Monitor compliance with the Core Model within People Services tools and process guidelines ensuring service level agreement. + Continually seek out ways to improve user satisfaction. **_About you_** + **Experience** : 1-2 years in HR or customer service support. + **Soft and technical skills** : Familiarity with People Service tools (Workday, ServiceNow, QlikSense). + Basic knowledge of HR processes and data management + **Education:** Bachelor’s degree in a relevant field. + **Languages** : + Proficiency in English (advanced level). + Proficiency in local language ( Proficiency in Portugues (advanced level)) **_Why choose us?_** + Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally. + You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions. + You’ll be part of a truly diverse cross-cultural team and can have real business impact. + Flexible working policies, including up to 50% remote work. + Private medical care, life and health insurance, and gender-neutral paid parental leave + Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation. + Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants. **Pursue** _Progress_ . **Discover** _Extraordinary_ . Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together. At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! \#LI-LAT \#LI-Hybrid **Pursue** **_progress_** **, discover** **_extraordinary_** Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) ! Sanofi is dedicated to supporting people through their health challenges. We are a global biopharmaceutical company focused on human health. We prevent illness with vaccines, provide innovative treatments to fight pain and ease suffering. We stand by the few who suffer from rare diseases and the millions with long-term chronic conditions. With more than 100,000 people in 100 countries, Sanofi is transforming scientific innovation into healthcare solutions around the globe. Discover more about us visiting www.sanofi.com or via our movie We are Sanofi (https://youtu.be/96EwNjb1TLo) As an organization, we change the practice of medicine; reinvent the way we work; and enable people to be their best versions in career and life. We are constantly moving and growing, making sure our people grow with us. Our working environment helps us build a dynamic and inclusive workplace operating on trust and respect and allows employees to live the life they want to live. All in for Diversity, Equity and Inclusion at Sanofi - YouTube (http://www.youtube.com/watch?v=SkpDBZ-CJKw&t=2s)