People Services Specialist
Sage
We're growing our North America People team and looking for a People Services Specialist with 2 years of Human Resources Generalist experience who is energized by delivering exceptional people services to colleagues and managers.
As a People Services Specialist, you'll join a team of four who are the first point of contact for all colleagues in North America (~2,600) - handling a wide range of HR/People-related inquiries and full employee lifecycle transactions from basic to moderate complexity. Your primary focus will be resolving Tier 1 inquiries (basic to moderate complexity) through ServiceNow tickets and live web chat, by managing them directly from A to Z and thoughtfully triaging more advanced complexity inquiries to the appropriate Tier 2 team specialties (Payroll, Benefits, Compensation/Rewards, Employee Relations, etc.) You can anticipate to process an average of 25-35 tickets per day. You'll play a crucial role in our team's journey toward becoming a global, expert-led People (HR) shared services center and engaging in special projects to support this transformation.
Minimum Qualifications – Required
• 2 years experience as a Human Resources Generalist within a large corporate environment.
• You have a solid understanding of U.S. employment law and HR compliance (ideally an HR certification or degree).
• You've worked within a ticketing systems for HR inquiries (ServiceNow or similar)
• You have used an HRIS to document case management and oversee the full employee lifecycle within the system.
• You’re proficient in Microsoft Office
• Excellent planning and organizing skills and ability to work in a fast-paced environment, prioritizing effectively.
• You're known for your strong communication skills (both verbally and written).
• You’re empathetic and an active listener, with a focus on building trust and delivering exceptional customer service.
• You are solutions-oriented and resourceful, ready to tackle challenges in a complex and evolving environment.
Location Requirement:
Hybrid - 3 days per week (Tues, Wed, Thurs) of in-office collaboration from our Lawrenceville office (1715 N Brown Rd, Lawrenceville, GA 30043)
Why Join Sage?
You’ll have the opportunity to expand your HR skills in a stable and globally recognized fintech software company. You'll be part of a close-knit, supportive team that embraces the Sage values (We Do the Right Thing: Human, Trust, Bold, and Simplify). Our commitment to work-life balance, learning & development, and giving back to our communities through the Sage Foundation (with 5 paid volunteering days per year) makes Sage a great place to grow your career.
Meet Your Team:
You'll join an immediate team of four collaborative colleagues and be a part of large global People team within a HR shared services environment. Our team thrives on mutual support, and we actively engage in volunteering together (through the Sage Foundation). Your manager is supportive and committed to your career development, encouraging accountability and motivating you to reach your aspirations.
As a People Services Specialist, you'll join a team of four who are the first point of contact for all colleagues in North America (~2,600) - handling a wide range of HR/People-related inquiries and full employee lifecycle transactions from basic to moderate complexity. Your primary focus will be resolving Tier 1 inquiries (basic to moderate complexity) through ServiceNow tickets and live web chat, by managing them directly from A to Z and thoughtfully triaging more advanced complexity inquiries to the appropriate Tier 2 team specialties (Payroll, Benefits, Compensation/Rewards, Employee Relations, etc.) You can anticipate to process an average of 25-35 tickets per day. You'll play a crucial role in our team's journey toward becoming a global, expert-led People (HR) shared services center and engaging in special projects to support this transformation.
Minimum Qualifications – Required
• 2 years experience as a Human Resources Generalist within a large corporate environment.
• You have a solid understanding of U.S. employment law and HR compliance (ideally an HR certification or degree).
• You've worked within a ticketing systems for HR inquiries (ServiceNow or similar)
• You have used an HRIS to document case management and oversee the full employee lifecycle within the system.
• You’re proficient in Microsoft Office
• Excellent planning and organizing skills and ability to work in a fast-paced environment, prioritizing effectively.
• You're known for your strong communication skills (both verbally and written).
• You’re empathetic and an active listener, with a focus on building trust and delivering exceptional customer service.
• You are solutions-oriented and resourceful, ready to tackle challenges in a complex and evolving environment.
Location Requirement:
Hybrid - 3 days per week (Tues, Wed, Thurs) of in-office collaboration from our Lawrenceville office (1715 N Brown Rd, Lawrenceville, GA 30043)
Why Join Sage?
You’ll have the opportunity to expand your HR skills in a stable and globally recognized fintech software company. You'll be part of a close-knit, supportive team that embraces the Sage values (We Do the Right Thing: Human, Trust, Bold, and Simplify). Our commitment to work-life balance, learning & development, and giving back to our communities through the Sage Foundation (with 5 paid volunteering days per year) makes Sage a great place to grow your career.
Meet Your Team:
You'll join an immediate team of four collaborative colleagues and be a part of large global People team within a HR shared services environment. Our team thrives on mutual support, and we actively engage in volunteering together (through the Sage Foundation). Your manager is supportive and committed to your career development, encouraging accountability and motivating you to reach your aspirations.
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