SummaryPosted: Nov 26, 2024Role Number:200581007People Support Specialists are responsible for providing excellent service to team members, managers and the People team community in response to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools. We support the APAC region. An ideal candidate obsesses over the employee experience while upholding Apple’s commitment to privacy!DescriptionDescription- Professional with entry-level experience - Respond to inquiries related to a broad range of HR-related topics, including but not limited to HR policy, benefits, compensation, personal data, HR systems and web tools. - Works on cases that are low to medium in complexity with some supervision - Handles many inbound calls from employees, listening to employees needs or issues and providing helpful solutions to their problems. - Responsible for keeping records of information received in conversations and log it into thecae management system - De-escalate situations involving discontent or dissatisfied team members, offering patient assistance and support to reach a state of resolution - Maintain service level metrics by through strong time management and organizational skills - Collaborate effectively with other HR specialists to improve employee experience - Share information effectively using sound judgement, while paying careful attention to concerns and questions from employees - Ensure smooth communication with team members and timely resolution to their queriesMinimum QualificationsMinimum Qualifications3 - 6 years customer service experience with minimum 2+ years related HR related experience.Bachelors degree or equivalent experienceTechnical proficiency and ability to navigates multiple tools and resourcesLanguage requirements: English with exceptional communication skills, both written and verbalKey QualificationsKey QualificationsPreferred QualificationsPreferred QualificationsWorkday/ServiceNow/Kronos/ADP or experience with related tools is preferredExperience working in a high volume support focused environmentComfortable working in fast-paced environmentsProtects and effectively works with highly sensitive informationCommunicates effectively and accurately by phone and writing using professional grammarCultivates relationships, works collaboratively, and demonstrates a connection across the teamDemonstrates positive attitude and a sense of urgency, priority, flexibility and focus in researching answers to inquiriesDemonstrates perseverance, ability to adapt to frequent changes, and aptitude at managing through ambiguityEducation & ExperienceEducation & ExperienceAdditional RequirementsAdditional RequirementsMore