Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.  

This position works directly within the Pediatric department. 

Hours: 20 hours per week, Monday through Friday between the hours of 8:00 am to 5 pm.  

Location: 761 Worcester Rd. Framingham, MA

Primary Responsibilities:

Addresses patient-care related telephone calls Checks in patients when they enter the practice, checks patients out and schedules follow up visits as needed Completes and maintains patient scheduled. Schedules and coordinates patient visits and communicates with patients regarding all information related to scheduled appointments Verifies and updates demographic, insurance and other patient information Confirms, collects and posts patient co-payments and other outstanding balances Identifies problem related priorities, and responds to emergency needs by contacting physician/provider within guidelines Enters new referrals or ensures that existing referral numbers are linked in the system Provides patient education regarding managed care plans and referral process

 What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays Medical Plan options along with participation in a Health Spending Account or a Health Saving account Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage 401(k) Savings Plan, Employee Stock Purchase Plan Education Reimbursement Employee Discounts Employee Assistance Program Employee Referral Bonus Program Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.) More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

High School Diploma/GED (or higher) 1+ year of customer service experience

Preferred Qualifications:

Intermediate computer proficiency including MS Word, Excel and Outlook be able to use multiple web applications

Soft Skills: 

Ability to work independently and maintain good judgment and accountability  Demonstrated ability to work well with health care providers  Strong organizational and time management skills  Ability to multi-task and prioritize tasks to meet all deadlines  Ability to work well under pressure in a fast-paced environment  Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission. 

 

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment. 

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