Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. **Position Summary:** This is a hybrid position that can be based in our Hartford, CT or Downers Grove, IL office. This position will be part of the broader NextGen Production Support team with a focus on identifying, analyzing, and resolving potential performance issues within the claims system (Health Rules Payer (HRP) ) and the enrollment systems (Market Prominence (MP) & Softheon). The person in this position will interact with business, quality assurance (QA), release delivery, infrastructure, and vendor partners to drive system stability and maintain system performance & reliability. In this role, responsibilities include, but are not limited to: + Monitoring system performance metrics such as response time, throughput, resource utilization, and error rates. + Identifying performance bottlenecks and associated root causes. + Analyzing behavior patterns to understand performance impacts across concurrent workloads. + Developing performance test strategies and plans to measure against defined baselines or to define baseline performance criteria. + Optimizing system architecture and infrastructure to improve scalability and performance. + Presenting performance test results and findings to stakeholders, including development teams, project managers, and product owners. + Communicating performance issues and proposing solutions to address them effectively. + Collaboration with numerous applications teams to monitor systems, applications, and processes to meet availability goals and to ensure the highest levels of customer satisfaction. + Required to provide on-call support 24x7 as needed on a rotating basis. + Participate in infrastructure, maintenance, and application release check-outs. + Maintain system support documentation. + Adhere to all established methodologies, standards, and guidelines. + Various aspects of event, incident, problem and change management. + Foster a positive environment and demonstrate successful relationship building with cross-functional teams and business partners. **Required Qualifications:** + 3+ years experience with AppDynamics for transaction analysis, dashboarding, and alerting; Splunk for data analytics, dashboarding, reporting, and alerting; relational databases and data manipulation language (DML) for SQL queries and Linux shell commands. + 3+ years experience supporting multi-tier applications. + 3+ years exposure to batch processing, monitoring technologies, and trend analysis. + 3+ years experience with event and incident management working across multiple teams. + 3+ years experience working in and/or leading dynamic cross-competency teams thru issue resolution. **Preferred Qualifications:** + Experience with of Java/J2EE, Oracle Weblogic, Apache Karaf, and IIS. + Experience with tuning SQL queries for performance, especially for Oracle RDBMS + Experience with web service technologies such SOAP/REST and HTTP protocol. + Experience with Microsoft Office Suite especially Excel and Access. + Proven success with data and trend analytics. + Possess reasoning and decision-making skills in a fast-paced environment. + Demonstrated ability to manage multiple tasks with attention to detail. + Proven ability to work across boundaries without alienating others, while bringing out the best in peers to be successful. + Understanding of delivery process via SAFE/AGILE methodologies. + Excellent communication skills, both verbal and written; comfortable communicating with all levels of the company to include Senior Leadership and software vendor partners. + Competent, self-starter with ability to identify and bring forward ideas to improve the overall platform. + Strong analytical, critical thinking, problem resolution, and decision-making skills. + A willingness to learn vendor applications and new technologies. + Desire to be a confident member of an evolving team that is willing to work hard to make a difference for peers, business, and other IT professionals. + Align with the Heart at Work Behaviors of CVS Health – Put people first; Join forces; Inspire Trust; Rise to the Challenge; Create Simplicity. **Education:** Bachelor’s degree in Computer Science, Information Systems, or a closely related technical field. Alternatively, 1 year of professional experience for every year degree not obtained. **Pay Range** The typical pay range for this role is: $101,970.00 - $203,940.00 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health (https://jobs.cvshealth.com/us/en/benefits) We anticipate the application window for this opening will close on: 01/29/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. We are an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.