Knowledge for the world of tomorrow

We develop networks that supply our cities with light and heat intelligently and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart thinkers who bring skills, creativity, and dedication to the table. People like you! Experienced researchers who boldly broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So what are you waiting for? Take your next career step with us.

We make real what matters. This is the role:

For our Digital Service Center we are looking for Service Desk Engineer;Support cross-functional teams in developing digital solutions, conducting in-depth platform assessments for raising Features. Participate to refinement meetings and testing before PROD deployment.Collaborate with product, development, and IT teams to create and optimize digital ecosystems that integrate with existing technologies.Oversee the migration and integration of legacy systems to modern digital platforms, ensuring minimal disruption.Serve as the key point of contact for business support and guidance throughout the platform lifecycle, including deployment, upgrades, and maintenance.Provide rollouts, training, and knowledge transfer to internal teams to for newly released functionalities.In your new position as Digital Service Center Engineer you will be responsible for the excellent functionality by managing and maintaining a growing number of Siemens managed products as well as related service contracts;You are successful when customer problems and requests are solved in the shortest possible time and availability of the infrastructure is maximum, which both leads to utmost customer happiness;You are responsible to ensure the compliance of SLA limits towards the customer either by remote maintenance via the tools available to you or by dispatching field service technicians to seek the issue on site;To ensure accurate documentation towards the customer as well as internally you will supervise and follow up on issues in the available incident management system;You will continuously improve our knowledge base and processes by detailing work instructions and answers to Frequently Asked Questions;Routing and following up cases through different organizations/teams in order to ensure committed resolution times;You will be the data guard for Asset Database, using specific acceptance criteria in order to assure that all assets added to the Database have correct information, respectively data integrity control points are met;You will be primary remote support point for IoTization activities;Your personal goal is to develop a deep technical understanding of our products and its lifecycle;

What do you need to qualify for this job?

Technical experience is required;Experience with cloud and back end systems is helpfulExperience with Siemens products is a plus;You are having a Master or Bachelor degree in a technical field (electrical engineering, electronics, robotics or similar)You are having a strong attention to detail and dedication to qualityYou characterize yourself as focused and structured. You have an eye for detail and you strong dedication to quality.You are having excellent verbal and written communication skills in English and German (advantage).

Make your mark in our exciting world as Siemens!

Diversity at Siemens is our source of creativity and innovation. Having various types of talent and experiences makes us more results-oriented and better prepared to respond reliable to the demands of the Society. Therefore, we value the candidates that reflect the Diversity that we enjoy in our Company.