Knowledge for the world of tomorrow

We develop networks that supply our cities with light and heat intelligently, and we know our way around automation and digitalization in the process and manufacturing industries. For these and many other future projects, we need smart problem solvers who bring skills, creativity, and dedication to the table. People like you! Expert researchers who ambitiously broaden horizons, true specialists, and clever minds who like to get to the bottom of things. In short, help us tackle the most exciting challenges and put into practice what really matters. We’ll give you the opportunity to really make a difference. So, what are you waiting for? Take your next career step with us.

We make real what matters. This is the role:

For our Digital Service Center, we are looking for Service Desk Engineer.Support multi-functional teams in developing digital solutions, conducting in-depth platform assessments for raising Features. Participate to refinement meetings and testing before PROD deployment.Collaborate with product, development, and IT teams to build and optimize digital ecosystems that integrate with existing technologies.Be in charge with the migration and integration of legacy systems to modern digital platforms, ensuring minimal disruption.Serve as the key point of contact for business support and mentoring throughout the platform lifecycle, including deployment, upgrades, and maintenance.Provide rollouts, training, and knowledge transfer to internal teams to for newly released functionalities.In your new position as Digital Service Center Engineer you will be responsible for the excellent functionality by handling and maintaining a growing number of Siemens handled products as well as related service contracts.Success is achieved when customer problems and requests are solved in the shortest possible time and availability of the infrastructure is maximum, which both leads to customer experience and happiness.Responsible to ensure the compliance of SLA limits towards the customer either by remote maintenance via the tools available to you or by dispatching field service technicians to seek the issue on site.Ensure accurate documentation towards the customer as well as internally you will be responsible for and follow up on issues in the available incident management system.Improve our knowledge base and processes by detailing work instructions and answers to Frequently Asked Questions.Routing and following up cases through different organizations/teams in order to ensure committed resolution times.You will be the data guard for Asset Database, using specific acceptance criteria to assure that all assets added to the Database have accurate information, respectively data integrity control points are met.You will be primary remote support point for IoTization activities.Your personal goal is to develop a deep technical understanding of our products and its lifecycle.

What do you need to qualify for this job?

Technical experience is required (experience with Siemens products will be a plus).Experience with cloud and back-end systems is an asset.Master’s or bachelor’s degree in a technical field (electrical engineering, electronics, robotics or similar).Strong attention to details, dedication to quality, focused and structured. You are having excellent verbal and written communication skills in English and German (advantage).

Transform the everyday with us!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us. Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.