JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Performance Management Lead

Account Management – Work Dynamics (Country, Region)

Job Description

Duties & Responsibilities

Contract Governance

Take the lead on the transition and on-going governance of JLL’s Master Service Agreement (MSA).

Serve as the primary point of contact for the client on contractual and governance matters.

Coordinate monthly contract management and governance meetings.

Manage, negotiate, and implement MSA variations.

Maintain and archive all MSA-related documentation and formal correspondence.

Manage internal account planning and audits.

Performance Management

Develop and implement a comprehensive performance management framework for the contract.

Monitor KPI performance targets with the account team.

Implement real-time reporting on key performance metrics to enable the account team to monitor their performance.

Complete formal KPI reporting and present results at the quarterly business review meeting, including creating action plans to address any underperformance.

Manage JLL’s ‘Client Voice’ satisfaction survey for the client.

Reporting & Business Intelligence

Support all account business intelligence activities.

Collaborate on design, delivery and maintenance of business intelligence reports, dashboards and data analysis for the client.

Coordinate all contractual reporting obligations.

Manage  ad-hoc and urgent reporting/data requests from the client.

Data Governance

Support the governance of the account’s data.

Monitor and regularly report on the account’s data quality.

Collaborate on the Implementation of a comprehensive data governance framework, including data standards, processes and audits to ensure complete and accurate data across all systems.

Work with the Data Program Manager to design and implement plans to improve data quality.

Performance objectives

Compliance with all contractual obligations and deadlines.

Ongoing improvement in performance targets and KPI results.

Key skills

Organised and able to work with minimal supervision.

Experience in contract, client relationship and performance management.

Experience with control, compliance and audit will be helpful.

Ideally you’ll have experience working in a large, diverse, complex organisation with geographically dispersed teams and complex technical environments.

Demonstrated information management and data analytics skills. 

Experience in the commercial property sector is desirable but not essential.

Sound like you? To apply you need to be… 

Experienced manage large contracts, ideally regional or global.

Used to working with stakeholders with different experience levels from entry level roles to senior leadership, and can work and communicate effectively across organisational lines.

Able to handle multiple tasks across a range of disciplines simultaneously.

Good with all types of technology, able to learn new systems quickly and have a good foundational understanding of technology concepts.

An analytical thinker and able to simplify complex issues and solve problems creatively.

Able to manage competing priorities, be resilient, and able to resolve conflict quickly to achieve desired results.

Trustworthy and able to establish and maintain a high level of customer confidence in the information and analytics space.

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.