Job Overview

PERFORMANCE MANAGER     
  

As a Performance Manager with Polly, you will generate revenue growth by utilizing a consultative selling approach in the retention of current Polly accounts. Our Performance Managers manage existing business relationships in order to achieve utilization goals by developing and implementing sound retention strategies, utilizing data and analytics to improve engagement and performance in the dealership  

  
Responsibilities:  

Establish and grow strong, long-term relationships with automotive leaders by providing best-in-class service 

Conduct weekly, monthly, quarterly calls dictated by Polly or the dealership to ensure we are driving performance needed to meet goals, through pre-call strategic planning for a successful outcome with each performance call  

Execute account strategy plans for each dealership/dealer group to achieve Key Performance Indicators and to set expectations with Dealers to achieve desired outcomes  

Understand customer needs and challenges while providing and showcase Polly’s value proposition, product suite of solutions to meet those needs and exceed expectations  

Ask the right mix of questions to uncover customer needs and suggest solutions and innovative ideas to address those needs  

Analyze critical information and data to better understand the total picture of each dealership in order to provide solution  

Recognize and develop relationships with key decision makers within the account  

Identify customer priorities 

Exceptional process discipline with the ability to align planning objectives with a pipeline development process to grow and develop accounts  

Requirements:  

5+ years of previous automotive consultative Performance Management or Sales experience 

Ability to ensure that performance metrics and goals are aligned with the needs and expectations of automotive dealership clients, while possessing the ability to analyze and bring action internally and externally, ultimately meeting or exceeding performance targets. 

Ability to understand process and strategic sales approach as well as adopting new technology solutions and managing that process effectively 

Ability to build strong, long-lasting relationships with automotive dealership clients, ensuring account success and retention through ongoing support and performance management. 

Ability to collaborate with various teams (sales, engineering, customer support, etc.) to ensure the successful implementation and ongoing support of technology solutions for dealerships. 

Ability to analyze issues, identify root causes, and implement solutions to improve technology solutions or operational processes in automotive dealerships. 

Ability to provide training, coaching, and ongoing support to dealership teams on the use of technology solutions, ensuring they can effectively use the systems to optimize their operations. 

Bachelor's degree preferred  

Excellent verbal, written and presentation communication skills  

Expert level knowledge of reinsurance, retro and back-end processes of dealerships 

Expected Competencies  

Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm  

Customer Focused: Building strong customer relationships and delivering customer centric solutions  

Situational Adaptability: Adapting approach and demeanor in real time to match the shifting demands of different situations  

Drives Results: Consistently achieving results, even under tough circumstances  

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences  

Salary: $60,000 - $95,000 depending on experience