JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Performance Manager *3+ month contract term*

The Performance Manager has responsibility for performance management and alignment to Business Intelligence (BI) and Analytics function, as well as the account technology driving consistency and alignment to vertical-wide initiatives and account specific requirements.  This role touches many aspects of account service delivery, and the client relationship and is critical to the success of the shared service model and the account.

Responsibilities

Performance Management & Business Intelligence

Translate client business objectives into an information management and business intelligence strategy for each service line which is integrated and consistent at the account management level.Contribute to data management and interpretation of data for the account and shared services model.Promote and enable the import and export of best practices to and from JLL and link the account to emerging practices in the model, the industry, and BI/data fields.Devise and promote creative data visualization.Active participant of monthly, quarterly, semi-annual and annual governance meetings.

Firm & Shared Services Model

Additional requirements include but are not limited to the following:

Support development of the shared service model within Life Sciences vertical.Support enhancement of technology and tools for account and LS use.Play appropriate role relative to information security compliance for all JLL technology, account, and platform implementations.Support RED and drive/culture shift for JLL to become a data-driven organization.Act as Program Manager for technology, BI, Data, performance initiatives at account level.

Leadership

Trusted advisor to the account for all performance, Business intelligence and governance processes.  Identify savings and improvement opportunities, or problems requiring innovative solutions.Regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times.Participation in a shared service ‘flow to work’ team which responds to emerging needs by allocating expert resources Promote success powerfully, such that our team, vertical and clients recognize the value of your work.

Key Performance Measures

Deep understanding of contract key performance indicator, service level agreements, reporting requirements and client expectations.Complete & report on all performance related requirements, monthly performance results, quarterly KPI/SLA scorecards result, survey results, business metric results, etc. 

Support of current account programs and innovating thinking to shift model in positive ways aligned to overall team, account and client goals.

Qualifications

Bachelor’s degree or equivalent work experience.3-5 years of relevant work experience, 3 years performance management referred.Excellent communication and presentation skills (verbal and written)Strong analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans.Process Management experience or demonstrated skills –Results driven – the ability to analyze, act, and implement to ensure we achieve desired resultsStrong leadership, organizational and execution skillsClient relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes.IFM operations experience is soft and/or hard services management.Experience of extrapolating and visualizing data to derive actionable intelligenceAdvanced user of Microsoft Office 2010 or later (Excel, Word, PowerPoint)

Physical work requirements & work conditions

This position is work-at-home with some travel as required by Manger and/or account leadership.Direct reporting relationship to LS Shared Service Performance/BI/Data team and matrixed reporting relationship to one or more accounts.

Estimated total compensation for this position:

115,000.00 – 130,000.00 USD per year

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

Remote –Chicago, IL

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions

Comprehensive Medical, Dental & Vision Care

Paid parental leave at 100% of salary 

Paid Time Off and Company Holidays

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

California Residents only

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.