Liftoff is the leading growth acceleration platform for the mobile industry, helping advertisers, publishers, game developers and DSPs scale revenue growth with solutions to market and monetize mobile apps.

Liftoff’s solutions, including Accelerate, Direct, Influence, Monetize, Intelligence, and Vungle Exchange, support over 6,600 mobile businesses across 74 countries in sectors such as gaming, social, finance, ecommerce, and entertainment. Founded in 2012 and headquartered in Redwood City, CA, Liftoff has a diverse, global presence.

About this role / team:

As a Performance Strategist I, you will be tasked with the execution of post sale campaign set ups and creative uploads. This role will work closely with our global Account Management team and supporting clients across all regions. This will require you to have a well-developed comprehension of Liftoff’s internal tools and customer objectives. You will be part of Liftoff’s Operations team, which is focused on delivering performance for our customers.

Responsibilities:

Launch new campaigns and ensure they are set up for success, flagging any non-standard pitfalls Upload new creative units to the platform to improve our Advertiser's performance, escalating any issues in the process Identify, triage, and escalate issues to management and internal teams Apply edits to campaigns or creatives at the request of our Account Management group and/or clients to improve customer performance Be proactive with knowledge sharing - provide regular updates in internal team meetings Perform various audits to ensure all of our campaigns are set up for success Respond to alerts designed to flag issues with campaigns or creatives Implement our best practices in all areas to ensure successful campaigns (You will be working with a diverse range of customers such as gaming, e-commerce, social, and gambling apps) Communicate directly with our Account management team and/or clients to clarify requests Provide potential time-shifting, weekend, and holiday coverage where needed in accordance with regulations Identify areas of process improvement and development of best practice

Requirements:

Proficient attention to detail and organization Ability to prioritize effectively Fluent written and spoken English for global team and customer collaboration Competent Microsoft Excel skills Incident and Escalations Management Experience Commercial Support, Customer Engagement Experience Bachelor’s degree or equivalent work experience Nice to have: 1+ years working experience in a customer support role

Bonus

Mandarin/Korean is a plus to support our global customers

Location: Singapore This role is eligible for full-time work onsite at our Singapore hub. We require our team members to be onsite 2-3 days a week.

Travel Expectations:
We offer several opportunities for in-person team gatherings, including but not limited to project meetings, regional meetups, and company-wide events. We expect our employees to attend these gatherings at least once per quarter. These gatherings provide essential opportunities for collaboration, communication, and team building.

Compensation:
Liftoff offers all employees a full compensation package that includes equity and health/vision/dental benefits associated with your country of residence. Base compensation will vary based on the candidate's location and experience.

The following are our base salary ranges for this role: 42,000 - 52,000 SGD with a 10% variable

#LI-CM

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT.  As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. We began using Covey Scout for Inbound on January 22, 2024.

Please see the independent bias audit report covering our use of Covey here.

Liftoff is committed to providing and maintaining a work environment where all employees and candidates are treated with dignity and respect and that is free of bias, prejudice, and harassment. Liftoff is further committed to providing an equal employment opportunity for all employees and candidates for employment free from discrimination and harassment on the basis of sex, gender (including sexual harassment, gender harassment, and harassment due to pregnancy, childbirth, breastfeeding, and related conditions), sexual orientation, gender identity, gender expression, gender nonconformity, race, creed, religion, color, national origin, ancestry (including association, affiliation, or participation with persons or activities related to national origin, English-proficiency or accent, or immigration status), physical or mental disability, medical condition(s), genetic information of an individual or family member of the individual, marital or domestic partner status, age, veteran or military status, family care status, requesting or taking pregnancy, parental or disability leave, requesting an accommodation, or any other characteristic protected by federal, state, or local law, regulation, or ordinance. All such discrimination and harassment is unlawful and will not be tolerated. Liftoff maintains a continued commitment to equal employment opportunity and expects the full cooperation of all personnel.

 

Liftoff's Compensation Strategy

Liftoff's compensation strategy includes competitive market rate along with equity and benefits and perks that will give our employees what they need to do their best work. In order to ensure teams are compensated fairly for the work performed, we map out specific levels and take into consideration the cost of labor within each location. Liftoff provides employees a total compensation package of competitive market salaries, equity, health and wellness stipends, medical benefits associated with your country of residence. The base compensation will vary based on location, experience as well as level.

 

Agency and Third Party Recruiter Notice:

Liftoff does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team. All candidates must be submitted via our Applicant Tracking System by approved Liftoff vendors who have been expressly requested to make a submission by our Recruiting Team for a specific job opening. No placement fees will be paid to any firm unless such a request has been made by the Liftoff Recruiting Team and such a candidate was submitted to the Liftoff Recruiting Team via our Applicant Tracking System.