In the Peripheral Technical Support role, you will work with customers and field associates that use Reynolds and Reynolds solutions to troubleshoot technical and networking issues. This could involve working with PC terminals, printers, modems, networking equipment, routers, wireless LAN equipment, and fiber optic equipment. All trouble shooting and problem solving will be done via phone calls, email, and hands-on training with associates and clients. Industry and company specific training will be provided on-site.

You will also have opportunities to test new equipment prior to public release and to write troubleshooting manuals with diagrams to increase efficiency among our support team.