Permit Licensing Customer Specialist Salary

$21.90 - $34.96 Hourly

Location

Plantation, FL

Job Type

Full-Time

Job Number

1413404

Department

RED CPD Reg Bus Licensing

Opening Date

02/05/2025

Closing Date

2/18/2025 5:00 PM Eastern

Veterans' Preference Notice

Under Section 295.07, Florida Statutes, certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements, in employment with Broward County and are encouraged to apply for the positions being filled.

Description Benefits Questions REQUIREMENTS AND PREFERENCES

Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered.

The Broward County Board of County Commissioners is seeking qualified candidates for Permit/Licensing Customer Specialist to support the Consumer Protection Division.

 Benefits of Broward County Employment

High Deductible Health Plan – bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2400 Annually

Consumer Driven Health Plan – bi-weekly premiums:

Single $82.58 / Family $286.79

Florida Retirement System (FRS) – Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)

General Description
Leads in assisting customers with general and specific information concerning permitting and licensing activities.
Works under close to general supervision according to set procedures, but determines how or when to complete tasks.
Minimum Education and Experience RequirementsRequires two (2) years of experience in customer service work, including one (1) year of experience in environmental protection work, construction licensing and permitting, planning and development reviews, impact fees, or zoning and land use regulations including right-of-way permits, child care licensing, or closely related experience.

International Degree Evaluation Language: For consideration of international degrees, candidates must have it evaluated by an approved member of the National Association of Credential Evaluation Services (NACES), or Association of International Credential Evaluators (AICE). All associated expenses incurred are the responsibility of the candidate. To access the NACES directory of current members, please visit www.naces.org/members. To access the AICE directory of endorsed members, please visit https://aice-eval.org/endorsed-members. Completed evaluations do not guarantee an offer of employment and are subject to approval by Broward County Human Resources.

Special Certifications and Licenses Required

None.
PreferencesExperience in governmental customer service.
Experience with QLESS online queuing system.
Experience in Consumer Protection application review and processing.
Experience in using POSSE.

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

- Assists customers with general and specific information concerning permitting and licensing activities in the areas of consumer protection, environmental protection, construction licenses and permits, planning and developmental reviews, impact fees, as well as zoning and land use regulations, and right-of-way permits. 

- Assists customers in person and on the phone by reviewing applications and monitors for accuracy and completeness before it is sent to the agency for approval; reviews, processes and enters new license application into proper database.

- Prepares official correspondence to the State of Florida’s Licensing Division and other Florida counties regarding contractor’s licenses, test scores and good standing with Broward County.

- Processes payments for a variety of different agencies; screens phone calls and directs customers to the proper agency or personnel that can assist them; provides information to the general public regarding elevator regulations, building permits, renewals and other related information.

- Plans, organizes and schedules monthly meetings; prepares and submits monthly meeting agendas and minutes.

- Updates State contractors’ information prior to pulling a permit in the unincorporated areas of Broward County and, as custodian of records for the Licensing Division, attends court for license and unlicensed activity subpoenas.

- Prepares the application prior to board review and attends board hearings; enters the board’s decision, types and mails out letters of approval/disapproval; sends approved applicants’ data to testing company, scans files into database.

- Inputs total daily number of customers seen; ensures that there are adequate amounts of necessary forms and supplies at the work stations; date stamps and files electronic signature pages that are required for projects that are filed through the E-permitting procedure.  Performs related work as assigned.

-Performs general customer service and backup for cashiering functions as needed. 

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

CompetenciesTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. Successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.
Decision QualityMakes good and timely decisions that keep the organization moving forward. Swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Ensures AccountabilityHolds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.

01 Do you have at least two (2) years of experience in customer service work? Yes No 02 How many years of experience do you have in the areas of licensing and permitting, childcare licensing, or other closely related experience? If none, state "none." 03 Describe your experience in a customer service capacity and state the number of years worked in this field. If none, state "none." 04 Describe your ability to work in a fast-paced environment. If none, state "none." 05 Describe your ability to multi-task and highlight how you ensure accuracy of your work product. 06 Explain your customer service philosophy and provide an example of how you recently interacted with a customer and the outcome of that experience. 07 Describe any supplemental skills, additional areas of knowledge, or experiences you want us to know about. If none, state "none." 08 Describe your organizational skills and technological proficiency to manage your job responsibilities. Include the name(s) of software(s) that you use. Please be specific and include examples. 09 Describe what motivates you to do well in a situation that involves a large volume of similar or repetitive work or functions.

Required Question

Employer Broward County Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers REQUIREMENTS AND PREFERENCES

Broward County is not accepting attachments for this recruitment, including resumes or similar supporting documentation. Please ensure you complete the application in its entirety and include all information you want considered.

The Broward County Board of County Commissioners is seeking qualified candidates for Permit/Licensing Customer Specialist to support the Consumer Protection Division.

 Benefits of Broward County Employment

High Deductible Health Plan – bi-weekly premiums:

Single $10.90 / Family $80.79

Includes a County Funded Health Savings Account of up to $2400 Annually

Consumer Driven Health Plan – bi-weekly premiums:

Single $82.58 / Family $286.79

Florida Retirement System (FRS) – Pension or Investment Plan

457 Deferred Compensation employee match

Eleven (11) paid holidays each year

Vacation (Paid Time Off) = 2 weeks per year

Up to 40 hours of Job Basis Leave for eligible positions

Tuition Reimbursement (Up to 2K annually)

General Description
Leads in assisting customers with general and specific information concerning permitting and licensing activities.
Works under close to general supervision according to set procedures, but determines how or when to complete tasks.
Minimum Education and Experience RequirementsRequires two (2) years of experience in customer service work, including one (1) year of experience in environmental protection work, construction licensing and permitting, planning and development reviews, impact fees, or zoning and land use regulations including right-of-way permits, child care licensing, or closely related experience.

International Degree Evaluation Language: For consideration of international degrees, candidates must have it evaluated by an approved member of the National Association of Credential Evaluation Services (NACES), or Association of International Credential Evaluators (AICE). All associated expenses incurred are the responsibility of the candidate. To access the NACES directory of current members, please visit www.naces.org/members. To access the AICE directory of endorsed members, please visit https://aice-eval.org/endorsed-members. Completed evaluations do not guarantee an offer of employment and are subject to approval by Broward County Human Resources.

Special Certifications and Licenses Required

None.
PreferencesExperience in governmental customer service.
Experience with QLESS online queuing system.
Experience in Consumer Protection application review and processing.
Experience in using POSSE.

DUTIES AND RESPONSIBILITIES

The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.

- Assists customers with general and specific information concerning permitting and licensing activities in the areas of consumer protection, environmental protection, construction licenses and permits, planning and developmental reviews, impact fees, as well as zoning and land use regulations, and right-of-way permits. 

- Assists customers in person and on the phone by reviewing applications and monitors for accuracy and completeness before it is sent to the agency for approval; reviews, processes and enters new license application into proper database.

- Prepares official correspondence to the State of Florida’s Licensing Division and other Florida counties regarding contractor’s licenses, test scores and good standing with Broward County.

- Processes payments for a variety of different agencies; screens phone calls and directs customers to the proper agency or personnel that can assist them; provides information to the general public regarding elevator regulations, building permits, renewals and other related information.

- Plans, organizes and schedules monthly meetings; prepares and submits monthly meeting agendas and minutes.

- Updates State contractors’ information prior to pulling a permit in the unincorporated areas of Broward County and, as custodian of records for the Licensing Division, attends court for license and unlicensed activity subpoenas.

- Prepares the application prior to board review and attends board hearings; enters the board’s decision, types and mails out letters of approval/disapproval; sends approved applicants’ data to testing company, scans files into database.

- Inputs total daily number of customers seen; ensures that there are adequate amounts of necessary forms and supplies at the work stations; date stamps and files electronic signature pages that are required for projects that are filed through the E-permitting procedure.  Performs related work as assigned.

-Performs general customer service and backup for cashiering functions as needed. 

Performs related work as assigned.

WORK ENVIRONMENT

Physical Demands

Physical demands refer to the requirements for physical exertion and coordination of limb and body movement.

Performs sedentary work that involves walking or standing some of the time and involves exerting up to 10 pounds of force on a regular and recurring basis or sustained keyboard operations.

Unavoidable Hazards (Work Environment)

Unavoidable hazards refer to the job conditions that may lead to injury or health hazards even though precautions have been taken.

None.

SPECIAL INFORMATION

CompetenciesTech SavvyAnticipates and adopts innovations in business-building digital and technology applications. Successfully leverages the latest technologies to increase performance. Quickly embraces and masters new technological advances adopted by the organization. May help others learn the terminology.
Manages ComplexityMakes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Gathers basic information to understand a problem and find a solution. Seeks to understand and apply systematic problem-solving methods; distinguishes symptoms from underlying problems.
Decision QualityMakes good and timely decisions that keep the organization moving forward. Swiftly internalizes coaching on routine issues; handles issues confidently after instruction. Leverages rules and procedures to speed up decision making. Confidently and quickly draws on others' expertise.
Plans and AlignsPlans and prioritizes work to meet commitments aligned with organizational goals. Outlines clear plans that put actions in a logical sequence; conveys some time frames. Aligns own work with relevant workgroups. Takes some steps to reduce bottlenecks and speed up the work.
Ensures AccountabilityHolds self and others accountable to meet commitments. Accepts responsibility for own work, both successes and failures. Handles fair share and does not make excuses for problems. Usually meets commitments to others.
Communicates EffectivelyDevelops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Seeks out others' perspectives and asks good questions. Shares information that people want to know; gives appropriate context and details when speaking.
County Core ValuesAll Broward County employees strive to demonstrate the County's four core behavioral competencies.Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.Customer focus: Building strong customer relationships and delivering customer-centric solutions.Instills trust: Gaining the confidence and trust of others through honesty, integrity, and authenticity.Values differences: Recognizing the value that different perspectives and cultures bring to an organization.
Americans with Disabilities Act (ADA) ComplianceBroward County is an Equal Opportunity Employer committed to inclusion. Broward County is committed to providing equal opportunity and reasonable accommodations to qualified persons with disabilities. We support the hiring of people with disabilities; therefore, if you require assistance due to a disability, please contact the Professional Standards Section in advance at 954-357-6500 or email Profstandards@broward.org to make an accommodation request.
Emergency Management ResponsibilitiesNote: During emergency conditions, all County employees are automatically considered emergency service workers. County employees are subject to being called to work in the event of a disaster, such as a hurricane, or other emergency situation and are expected to perform emergency service duties, as assigned.
County-wide Employee ResponsibilitiesAll Broward County employees must serve the public and fellow employees with honesty and integrity in full accord with the letter and spirit of Broward County's Employee Code of Ethics, gift, and conflict of interest policies.
All Broward County employees must establish and maintain effective working relationships with the general public, co-workers, elected and appointed officials and members of diverse cultural and linguistic backgrounds, regardless of race, color, religion, sex, national origin, age, disability, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression.

Broward is a dynamic county that offers an exciting, stable career with incredible employee benefits such as 11 annual holidays, accrued annual/vacation and sick leave, FRS retirement, $50,000 of free life insurance, training and development, and participation eligibility in a deferred compensation (457) plan with a match up to $2,600. In addition, Broward County offers 2 health plans, a High Deductible Health Plan (HDHP) with a County-funded Health Savings Account (HSA), and a Consumer Driven Health plan (CDH), Dental insurance, Vision insurance and Section 125 Flexible spending accounts for Medical Expenses and Dependent Care. Part-time 20+ benefit eligible employees receive the benefits described above at a reduced amount. Additional information about Broward County Benefits.

01 Do you have at least two (2) years of experience in customer service work? Yes No 02 How many years of experience do you have in the areas of licensing and permitting, childcare licensing, or other closely related experience? If none, state "none." 03 Describe your experience in a customer service capacity and state the number of years worked in this field. If none, state "none." 04 Describe your ability to work in a fast-paced environment. If none, state "none." 05 Describe your ability to multi-task and highlight how you ensure accuracy of your work product. 06 Explain your customer service philosophy and provide an example of how you recently interacted with a customer and the outcome of that experience. 07 Describe any supplemental skills, additional areas of knowledge, or experiences you want us to know about. If none, state "none." 08 Describe your organizational skills and technological proficiency to manage your job responsibilities. Include the name(s) of software(s) that you use. Please be specific and include examples. 09 Describe what motivates you to do well in a situation that involves a large volume of similar or repetitive work or functions.

Required Question

Employer Broward County Address 115 S. Andrews Ave.

Fort Lauderdale, Florida, 33301-4800 Phone (954) 831-4000
Website http://www.broward.org/careers