Ring is seeking a Permit Specialist to support the Ring Alarm Permit Operations Team. The person in this position will be responsible for working directly with customers to obtain alarm permits on their behalf. In addition, they will be working with municipalities to determine new permit requirements, resolve issues, and address neighbor inquires. The ideal candidate will self-motivated, comfortable communicating with customers and government agencies, and will detail oriented.

Key job responsibilities
* Support customers throughout the alarm permitting process including verifying addresses, following existing permit processes, assisting with signup errors and answering customer inquiries as they relate to their municipalities permit requirements.
* Research new municipal requirements, create processes based on those requirements and write email templates that communicate that information to customers.
* Build relationships and work with local municipalities to facilitate Ring’s compliance programs.
* Ensure communications follow internal processes and established procedures
* Identify potential risk and follow existing escalations processes or determine a route of escalation.
* Conduct audits to identify discrepancies or errors and implement corrective action.
* Identify gaps in processes or controls, and make recommendations to leadership for improvements that increase efficiency and accuracy.
* Maintain subject matter expertise related to Ring, the alarm industry, monitoring, and permitting.
* Develop a strong understanding of operational processes related to Ring’s municipal risk management program.

About the team
The Ring Alarm Permit Operations Team consists of self-determined individuals who are motivated to provide the best possible experience for our customers and work to ensure Ring’s compliance with local regulations. Team members are comfortable working independently day-to-day, but will collaborate on projects and initiatives.