Helping you do more

DUAL is a different kind of MGA and has been since day one in 1998. We’ve built our business on the idea that when industry expertise, intelligent underwriting and an entrepreneurial mindset come together, insurance can help our partners thrive. Today that philosophy is as relevant as ever. Our intermediary and carrier partners around the world rely on our underwriting teams to take initiative, lean into the challenges of an increasingly complex world, and respond to our clients’ emerging needs.

A career that grows with you

DUAL is a place where you can bring your whole self to work – a people-first company that helps you be the best you can be.

 

About DUAL

With market-leading market presence in 17+ countries, we’re a truly global organisation. But our real strength lies in our local teams, whose knowledge of their market helps them better understand and meet our clients’ needs. We believe that our success is built on creating and delivering the right products to the right people.

In fact, ever since DUAL was founded in 1998, we have focused on one thing; being the best underwriting business we can be. Specialist underwriting is at the core of our business and has built our reputation as a strong and expert strategic partner for our intermediaries and capacity providers.

Role overview

We are looking for a motivated and enthusiastic individual, with a successful track record and proven experience of supporting multiple C-suite / Executive Team members who can work flexibility and efficiently in line with business and stakeholder needs. The successful candidate will have the opportunity to join our energetic, fast paced and dynamic organisation on a full time, permanent basis and will need to have excellent organisational and communication skills, with a strong attention to detail.

The successful candidate will be responsible for providing executive support to up to three members of the DUAL Management Team, including diary and travel management.

Role responsibilities

Schedule Management:

— Organises large scale and complex meetings, presentations/speaking engagements, venue/room bookings, catering and the preparation of relevant material in advance of meetings.

— Organises local and international travel arrangements, including visa requirements, insurance arrangements and the preparation of travel itineraries.

Information Preparation:

— Prepares and formats information for internal and external distribution. This may include writing letters and memos, creating presentations, transcribing dictation, editing, proofreading and internet research.

Records Management:

— Manages paper and electronic filing systems.

— Ensures that any administration processes are compliant with Company, legal or regulatory requirements and scalable, utilising automation where possible

General Administration Support:

— Manages expenses records and claims and invoice processing.

— Respond to face to face enquiries as required.

Customer focus & Relationships:

— Develops strong relationships with the Operating and Group executive teams. Develops strong relationships with their manager’s direct reports.

— Networks with other Assistants.

— Behaves with all clients (both internal and external) fairly and ethically.

— Maintains an appropriate group of preferred suppliers e.g. hotel and conferencing services, taxi services, restaurants.

— Develops strong relationships with suppliers.

— Negotiates with suppliers to provide best balance of quality, service and price.

— During busy periods the successful candidate may be required to provide support to other members of the executive management team, when required.

Management/Personal Development:

— Acts as a role model for positive behaviours

— Manages the recruitment processes where vacancies arise in their area of responsibility, working with their executive team as appropriate.

— Actively undertakes personal development to ensure up to date knowledge and understanding of best practice.

— Remains aware of external, industry, legal and regulatory developments etc to ensure practice and outputs are of a sufficiently high standard.

Key requirements

— Previous experience of working in a PA capacity.

— Experience of supporting multiple Executuve

— Highly motivated and organised.

— Ability to work effectively within a dynamic team.

— Proactive, able to anticipate issues and rectify these on

— behalf of their manager/team.

— Strong attention to detail with ability to produce accurate documentation: professional documents which are visually appealing and correct with regards to grammar, layout and spelling.

— Strong prioritisation and organisational skills – able to demonstrate flexibility with regards to working hours when required and able to produce a high quality of work within short deadlines..

— Internal networking skills

— Competent IT skills including, but not limited to, Microsoft Office Suite.

— Ability to communicate effectively, both verbally and in writing, with internal and external stakeholders at varying levels of seniority.

— Able to deal with confidential matters appropriately.

DUAL is where ambitious people thrive

There’s an independent spirit and an entrepreneurial feel that run throughout the business. You’ll have greater freedom to use your talents to help clients and colleagues do more. We believe that’s fundamental to realising our vision to be the world’s best underwriting business.

Working here is rewarding

As well as job satisfaction and a stimulating culture, working at DUAL comes with all the benefits you’d expect from a global business – and some you wouldn’t.

— Family-first policies that support you through all of life’s milestones

— Health and wellbeing benefits including private medical insurance and more

— Critical illness and life insurance cover to give you extra financial security

— A choice of rewards for every five years of service, including shares

— Volunteer leave so you can make a difference outside of work too

Reasonable adjustments

At DUAL, we're committed to providing reasonable accommodations to make sure our positions align with our people’s needs. For example, we can always make adjustments to your office set-up – your software, hardware, desk and so on. We may also be able to offer flexible hours or hybrid working depending on your role and location. If you're excited about this position but have doubts as to how ‘workable’ it is for you, please send us your application. If your profile fits the criteria, we’ll be happy to chat about any reasonable accommodations you may need.

The power to change our world

As a business, DUAL is about taking action. It’s fundamental to our entrepreneurial spirit, and it doesn’t just apply during office hours. It relates to the communities we move in and the world we live in. That’s why we constantly strive to be a force for good.

Permanent