Job Title: Personal Banker Date: April 2024 FLSA Status: Non-Exempt, Hourly Location: Various Locations Division: Operations Reports to: Branch Manager and Area Branch Manager Essential Job Duties + Consistently demonstrates professionalism and genuine courtesy behaviors with every customer interaction + Conducts themselves in a professional manner that fosters a positive work environment + Actively participates in one on ones with management and in group meetings + Supports all areas of the branch, other branches and the bank when needed + Assists customer needs in all channels including the teller line, branch lobby, online, email, by mail and by phone + Takes ownership of and helps resolve all customer issues and complaints + Proactively engages customers in comprehensive financial conversations and introduces products and services to meet their needs. + Assists customers in opening deposit accounts, safe deposit boxes and IRAs according to company procedures + Responsible for closing accounts, initiating wire transfer requests, issuing and replacing debit cards, ordering checks, assisting with fraud disputes, helping customers with online and mobile banking and various other account maintenance requests. + Timely clears any account exceptions + Performs bank teller functions including cashing checks, making deposits and withdrawals, accepting loan payments, processing night drop and mail deposits, handling commercial currency exchanges and issuing cashier’s checks, money orders and temporary checks + Assists with ordering branch currency, processing branch currency shipments and balancing vaults, devices, coin machines and teller drawers + Follows all bank policies and procedures and complies with all applicable laws and regulations + Opens and closes bank branch according to security procedures + Other duties and responsibilities as assigned Knowledge, Skills, and Abilities + Knowledge of the Internet and Microsoft software, including Excel, Word, and Outlook + Detail oriented with strong organizational skills and sound judgment + Excellent communication skills to include listening, speaking, and writing in all situations + Ability to discern and effectively manage difficult or emotional customer situations; responding promptly to customer needs, while soliciting customer feedback to improve service + Ability to inspire the trust of others, while working confidentially, ethically, respectfully, and with integrity, regardless of cultural differences + Knowledge of safety and security procedures, reporting potentially unsafe conditions quickly Education and/or Experience + High school diploma or general education degree (GED) + Customer Service, Teller, and previous banking experience preferred Working Conditions + May be required to either sit or stand for long periods of time + May occasionally lift up to 25 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. NOTE: All statements reflect the general components considered necessary to describe the principal functions of the position as identified and shall not be considered as a detailed description of all the requirements that may be inherent in the position. Since it is difficult to identify all essential functions of a position because of changes in the workplace, the facility will review this Job Description periodically to ensure it is accurate and up to date. Qualifications