Description Summary: The Personal Insurance Retention and Quality Specialist will support the sales and service operations for Personal Lines business. Given the evolving market conditions, there is a heightened need to focus resources on retention efforts. Additionally, the Insurance Retention and Quality Specialist, will play a crucial role in developing and implementing a quality program for the Personal Lines sales and service, aimed at continuously enhancing the customer experience and driving improved results for the Agency. Duties and Responsibilities: + Development, with leadership, a comprehensive proactive retention program including value-added touches with customers + Development, with leadership, a quality program that ensures we are following our processes and use technology effectively to continually improve the customer experience + Use existing and create new data analytics tools for understanding retention trends and opportunities + Working with Account Management staff and customers on retention pivotal moments such as non-renewals, lost business, significant rate increases, etc, + Provide high-net-worth claims and issue resolution support + Provide support to service team during busy periods + Performs other duties as assigned Basic Qualifications: + Bachelor's Degree or 4 years additional related experience in lieu of degree + 7+ years of Personal Lines insurance experience + Property & Casualty License Preferred Qualifications: + Advanced designation (CIC, CPRM, etc.) + Excellent customer relationship management skills + Strong verbal and written communication skills + Proficient in Microsoft Office Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an equal opportunity and affirmative action employer and is committed to providing equal employment opportunities for all regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, veteran status, gender identity and expression, genetic information, or any other basis protected by local, state, or federal law. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position