At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to bring their authentic selves and novel ideas to work every day. As we work to weave diversity, equity, and inclusion into our work and foster a sense of belonging throughout the company and within our communities, we constantly ask ourselves: What is our impact on the world?
Watch Our Story:' https://www.hdrinc.com/our-story'
Each and every role throughout our organization makes a difference in our ability to change the world for the better. Read further to learn how you could help make great things possible not only in your community, but around the world.
Support global management systems that provide OS and application patching for Workstations and Servers, Monitoring and Alerting on all production Windows and Linux servers and storage systems Apply technology to address business needs and constraintsProvide leadership to the team verbally, written, and by exampleBe ready to take on management responsibilities as neededAssist staff to achieve efficient and effective use of computing technology and maximize utilization of computer resourcesCombine a breadth of IT experience with an overriding concern and urgency for excellent customer serviceServe as an example to junior staff when it comes to complicated technical issuesParticipate in enterprise-wide IT projects and initiativesProvide 2nd and 3rd level diagnostics for operating systems hardware, software, and operator problemsProvide advanced troubleshooting on complicated IT issuesResponsible for providing creative solutions to complex technical problemsAreas of focus that also include evaluating technologies and application support and monitoring, maintenance, incident management, change management, problem management, and capacity management, as well as providing guidance on improving and automating the current existing processesWill be required to work with Systems Administrators in performing IT infrastructure processes and procedures as neededPerform other duties as neededThis position will require 15% travel for scheduled activitiesPreferred Qualifications
Knowledge of the AE industryKnowledge of MicroStation, AutoCAD, ProjectWise and/or GISKnowledge of the System Center Management SuiteRequired Qualifications
Bachelor's degree in Computer Science/MIS-related area or equivalent work experience A minimum of 9 years' of experience in technical support of PC, networks and servers Excellent working knowledge of personal computer and peripherals Self-starter with the ability to perform assigned administration tasks with no supervisionBe a mentor to the junior members of the team Attitude and commitment to be an active participant of our employee-owned culture Be a subject matter expert in at least 3 areas of the teams' scope of responsibility Course work in Computer Science/MIS-related area or equivalent work experience Excellent troubleshooting and diagnostic skillsExcellent client service, interpersonal and communication skills Self-starter able to handle multiple tasks and deadlines with minimal supervision Experience in systems operations and maintenance Expert knowledge of Windows 10 and Microsoft Office applications Ability to understand client business needs and effectively match client business needs to technology solutions
What We Believe
HDR is our company. Together, we build on each other's life experiences and perspectives to make great things possible every day. This shapes our collaborative culture, encourages organizational trust and connects us closer to the clients and communities we serve.
Our Commitment
As employee owners, we all have a role in creating an inclusive environment where each of us is welcomed, valued, respected and empowered to bring our authentic selves to work every day.
Our eight Employee Network Groups (Asian Pacific, Black, Hispanic/Latino(a), LGBTQ , People with Disabilities, Veterans, Women, Young Professionals) help create a sense of belonging and foster a supportive environment where everyone is empowered to engage and contribute. Each group has an executive sponsor and is open to all employees.